by winston58 Contributor
Contributor

WhatsApp

Cant download photos ir videos on 3g or 4g get message to connect to WiFi. I have deleted all chats and WhatsApp and reinstalled pls help

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: WhatsApp

Hi @winston58,

 

Welcome back to the EE Community.

 

Did you manage to get it working following @Chris_B's great advice?

 

Thanks

 

James

9 REPLIES 9
by Grand Master
Grand Master

Re: WhatsApp

@winston58  in the settings of what’s app you have to allow the  Application to use cellular data to download 

C063B5B0-F8E9-4D5D-BC81-0450DEF14597.png

 

 

 

by
EE Community Support Team
Solution

Re: WhatsApp

Hi @winston58,

 

Welcome back to the EE Community.

 

Did you manage to get it working following @Chris_B's great advice?

 

Thanks

 

James

by winston58 Contributor
Contributor

Re: WhatsApp

Still not working done basic things  in phone settings . Any more ideas welcomed

by Grand Master
Grand Master

Re: WhatsApp

@winston58  What about the settings in what’s apo itself?   The image I’ve shown you is from what’s app.  

by
EE Community Support Team

Re: WhatsApp

Hi @winston58

 

Could you confirm that you checked the settings that @Chris_B referenced in the screenshot?

 

Thanks

 

Chris

by winston58 Contributor
Contributor

Re: WhatsApp

checked those settings. Still not working

by winston58 Contributor
Contributor

Re: WhatsApp

 

checked those settings. Still not working

by
EE Community Support Team

Re: WhatsApp

Thanks for confirming @winston58.

 

Are you able to download/save images from other apps? On social media apps for example.

 

Chris

by winston58 Contributor
Contributor

Re: WhatsApp

Did those settings days ago still not working

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