by DebsD2015
Explorer

Voicemail asking for PIN number all of a sudden? Why?

Ive never had issues before but tonight I’m trying to access my voicemail and it’s insisting I need a PIN number?  I call to set one up and it throws me off the call. 

Why would it suddenly start to do that?  And why does it tell me ‘when I’m in the uk’?  I am!

5 REPLIES 5
by Grand Master
Grand Master

Re: Voicemail asking for PIN number all of a sudden? Why?

@DebsD2015  If you’ve never set one up I would call customer services first thing in the morning and get this resolved. 

by DebsD2015
Explorer

Re: Voicemail asking for PIN number all of a sudden? Why?

It seems to think I’m out of the country.   I did a bit of reading around and set up visual voicemail.  (Loving that!!). Seems to have overridden whatever issue it’s having but will try again to call 150 in the morning.  (Wouldn’t connect via my phone but did on my OH’s which is why I’m thinking it’s mistakenly thinking I’ve jumped on a plane!)

by
EE Community Support Team

Re: Voicemail asking for PIN number all of a sudden? Why?

Morning @DebsD2015

 

Thanks for posting on the community. 

 

Your phone needs a holiday by the sounds of it 🙂

 

Let me see what I can do to help.

 

Could you try and reset the network settings to see if this helps.

 

Go to Settings > General > Reset > Reset Network Settings.

 

Just to let you know you will need to enter any saved WiFi passwords again after doing this.

 

Let me know how you get on 🙂

by AlfiePalfie45
New Member

Re: Voicemail asking for PIN number all of a sudden? Why?

Mine has also started doing the same today and it also seems to be thinking I am out of the UK. 

 

Are there any answers to this problem yet?

by
EE Community Support Team

Re: Voicemail asking for PIN number all of a sudden? Why?

Good Afternoon @AlfiePalfie45

 

Thanks for coming to the community. 

 

Have you tried removing your voicemail by texting VM OFF to 150 and then activating again by texting VM ON to 150?

 

What phone are you using?

 

Speak soon,

 

Katie

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