by Dazz29 Investigator
Investigator

Use my phone abroad

I’m out in Spain and cannot ring out but can receive calls given a number to ring 407 but it’s Spanish instruction any ideas EE absolutely rubbish net work 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Use my phone abroad

Hi @Dazz29 

 

You didn't activate roaming. 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
1 REPLY 1
by Grand Master
Grand Master
Solution

Re: Use my phone abroad

Hi @Dazz29 

 

You didn't activate roaming. 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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