28-01-2019 03:30 PM
I upgrade my daughters phone contract and it was out of stock dispatch information changed to dispatch within 24 on thursday of last week and still not dispatched any ideas when it will be delivered
28-01-2019 03:38 PM
once your phone comes into stock, the devices are then allocated to the orders recieved. This can take a couple of days but once it’s been allocated to your order you will receive an email (usually in the evening). If you download the DPD app using your email and number used for the order, you will get notification of when EE has arranged for dispatch.
im sure it will be with you very soon.
28-01-2019 05:46 PM
28-01-2019 06:41 PM
28-01-2019 06:57 PM - edited 28-01-2019 06:57 PM
28-01-2019 08:12 PM
Hi Steve. You may have seen my post of a little while ago. Same problem; ordered last Wednesday; received 1st email but nothing else. It has not even been despatched.
Katie from EE on here was very helpful and quickly referred the issue to the so-called customer help people.
Finally got a call from them at 6.30pm and the idiot asked for part of my password!!!!
When I pointed out that was NOT a good question he didn't comprehend and tried to argue for the part-password.
I said that it looked like I would have to cancel the upgrade; new phone and contract and leave EE; he was totally indifferent and just said "OK" !!!!
Good luck; hope you are contacted by a non-idiot and by someone who cares about you and about EE.
28-01-2019 08:19 PM
29-01-2019 08:10 AM
Please keep us updated @Stevep1959.
Let me know if you have any further questions in the meantime,
29-01-2019 10:51 AM
ill get my daughter to ring as i have previously given her permission to discuss this account
30-01-2019 03:48 PM
Between myself my daughter and the customer service team we have now recieved her new phone (in different colour) thanks for all help in this matter
30-01-2019 06:01 PM
Thanks for coming back to let us know 🙂
Feel free to come back to the community any time!