by Robbie71

Upgrade payment confusion

I upgraded using my credit card to pay for my upfront cost of £328.95 which if fine but then my direct payment went through which included the upfront cost again but said i was in credit by that much. So the payment has been taken from my credit card and bank account and so i'm in credit which doesnt make sense to me  

EE Community Support Team

Re: Upgrade payment confusion

Good Afternoon @Robbie71


Welcome to the community.


If you have a chat with our billing team by calling 150, they will be able to look into refunding the amount you have in credit with us.


They are the best people to speak to 🙂


Thanks, Leanne.



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions