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Upgrade during coronavirus

Hi everyone can anyone tell me if during this coronavirus crisis people are not allowed to upgrade their contract. I have been trying a few times which I can complete everything until the checkout part. After I put my card details and press submit it then says that the page wasn't found. Can anyone help me ?

1 SOLUTION

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Solution

Re: Upgrade during coronavirus

Hi @Keren79

 

Thanks for confirming the above.

 

What colour and memory size?

 

I would like to check this is in stock before asking you to call 150. 

 

Katie 🙂

 

 

View solution in original post

12 REPLIES 12
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EE Community Support Team

Re: Upgrade during coronavirus

Good Afternoon @ruisantos21

 

Welcome to the EE Community. 

 

Thank you for choosing to upgrade with us.

 

Upgrades are still available and DPD is still currently delivering goods. 

 

Have you tried another browser?

 

I would also recommend clearing cache and cookies. 

 

Speak soon, 

 

Katie 🙂

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Investigator

Re: Upgrade during coronavirus

Hi Kate

Yes I have done all of the above which you have indicated and this is what comes up on the checkout part .[Image.jpeg]

Get Outlook for iOS
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EE Community Support Team

Re: Upgrade during coronavirus

Thanks for getting back to me @ruisantos21

 

The image has not come through. 

 

Please try again, 

 

Katie 🙂

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Investigator

Re: Upgrade during coronavirus

[Image.jpeg]

Get Outlook for iOS
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Investigator

Re: Upgrade during coronavirus

Hi have tried every single possible way to upgrade and just says page not found in checkout when early upgrade fee is paid. Can anyone else help me ? 

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EE Community Support Team

Re: Upgrade during coronavirus

Good Morning @ruisantos21

 

If you are still unable to do this online, I would recommend giving us a call

 

A member of our mobile care team will be able to assist you further. 

 

Katie 🙂

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Investigator

Re: Upgrade during coronavirus

I also have had exactly the same problem and same message, ive tried lots of times

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EE Community Support Team

Re: Upgrade during coronavirus

Good Morning @Keren79

 

Thanks for coming back to the community. 

 

Have you been able to try another browser?

 

What phone are you looking to upgrade to?

 

Speak soon, 

 

Katie 🙂

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Investigator

Re: Upgrade during coronavirus

Hi 

katie

i have tried google and safari but no luck the same message comes up

i was looking at the good as new iphone 11

thanks 

keren

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EE Community Support Team
Solution

Re: Upgrade during coronavirus

Hi @Keren79

 

Thanks for confirming the above.

 

What colour and memory size?

 

I would like to check this is in stock before asking you to call 150. 

 

Katie 🙂

 

 

View solution in original post

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Investigator

Re: Upgrade during coronavirus

purple and 64 gb

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EE Community Support Team

Re: Upgrade during coronavirus

Hi @Keren79

 

Thank you so much for getting back to me. 

 

I have checked our stock, and this device is showing as in stock. 

 

I would recommend giving us a call so our mobile care team can help process your order. 

 

Katie 🙂

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