21-12-2017 08:59 PM
I need to unlock my new iPhone because I have to leave UK for 2 or 3 months. Is it possible to do it before required six months? What if I would pay for these six months in advice?
21-12-2017 09:04 PM
No, but you can pay off the whole contract & the phone's yours to what you want with it.
21-12-2017 09:12 PM
I understand, but the amount for the whole contract is terrible to pay at one time... Maybe only 12 months payment could be enough?
21-12-2017 09:19 PM
@slaweg It’s 6 months before it’s unlocked or you have to pay off the contract. If EE start making exceptions where do these exceptions stop.
21-12-2017 09:42 PM
I would call it "taking care of the customer", because I want to pay for whole year at the moment, and you call it "making exceptions". Taking half of the contract in advice is a worse situation for EE? I don't think so...
21-12-2017 10:22 PM
You pay them a lump sum of 12 months fees & they'll just credit it to your a/c & use it to pay off you next ~12 months fees month by month.
21-12-2017 11:10 PM
the contract is signed
by EE & you agreeing to all the terms in it & this was 1 of them.
21-12-2017 11:20 PM
Sure, I know about it. Just wanted to be sure that there's no other way. Hope you see my point. Thank you for help 🙂
21-12-2017 11:26 PM
Have you put your proposition to EE? We can only tell you the rules, not whether CS is prepared to make concessions off their own bat.
22-12-2017 09:01 AM
Good morning @slaweg
Thanks for posting in community 🙂
I can confirm that there is no way to unlock the device unless you have have had the device at least six months
I know this may not be the news that you want to hear, but none the less it is true and correct.
Hope that you have a great Christmas.
05-04-2018 09:16 AM
EE DONT GIVE NO EXCEPTIONS TO EVEN THEIR BEST HIGHEST PAYING CUSTOMERS!!!
it is a complete joke I cannot get my iPhone 8 Plus unlocked until it’s been in my possession for at least 6 months. I will be going to Cuba where you have No EE over there or any Sister companies I can use whilst being on EE. I have had my iPhone 8 Plus for 5 months now so I’m only a month short and only 2-3 days short of the 6 months when I return. This means it will cost me a fortune because I purchased 100 world wide minutes from EE and x-amount of data before I left the UK to go to Cuba 2 years ago. As they had no EE or any other sim that would work in my then new Iphone 7, and the data and minutes plan I purchased were a joke as there were no EE data, and I got 5 minutes talk time for the 100 minutes so without internet data over there I had to buy another phone with their own network which weren’t cheap. My bill for my supposed 100 free minutes I had purchased before I left ended up over £200+ in costs and I were thinking it weren’t going to cost me a penny more than the extra minutes and data plan I had bought.
in certain circumstances depending on people’s situations then I think realiscally you should make some tweaks or changes to this problem people are having. I read this guy offered to pay 12 months of his 24 month contract upfront so he could get his iPhone 8 unlocked before he went away to another country to work or live, I mean this is not only pathetic from EE, it shows you don’t give a damn of what mess this can actually cause because your not even interested in what they have to say. If you only have to have had the phone 6 months before it being unlocked then we have to agree it’s down to money and EE getting paid right? So to offer to pay for the double amount of months which covers his first 6 months then I find that not only cruel, but very bad customer service from EE and the Whole Company. I am thinking of moving back to three network as they proper look after us northerners and don’t just have the best insenives for southerners like free 4G on the London Underground etc, why not get it on our planes like most American Airlines? Why not the northern rail service or northern bus services. Nah not happy about not being able to get this iPhone 8 unlocked at all, if I had gone with three rather than listen to EE fill me with shabite, then my iPhone 8 Plus would already be unlocked as there phones are not locked to their network anymore as they aren’t the big money grabbing liers EE and who I fell for. If your late paying a bill now on EE you get 3 seperate charges, on three it’s zero, wish I had known what I know now 5 months ago before I entered into this rip off contract with you guys. Iv been getting extra £20-£30 a month charges for receiving unknown text messages, I ring up EE and they say it’s nothing to do with them as they are from a 3rd party and I need to contact them, no customer help yet it’s them that have allowed these text messages to arrive on my phone, iv not asked for them and I can’t even block them. This is just another scam from EE and their dodgy brothers and sisters. PLEASE DO NOT GET ANY CONTRACT FROM EE AS THEY WILL LIE, SCAM, AND RIP YOU OFF FOR AS MUCH AS THEY POSSIBLY CAN!!!
05-04-2018 11:58 AM - edited 05-04-2018 12:17 PM
@SKeenY There is not one rule for one and one rule for somebody else it’s the same rule and that rule applies to everybody. Your not more important than everyone else so why should EE make exceptions for you. Your no more entitled then cheapest paying mobile contract customer.
As for receiving charges or text messages this is your number and EE are not responsible on how you give out your number and it’s your responsibility to check your bill and what you pay each month.
And I’m sorry but where you live in the country has nothing to do with it, is there a ungrounded up north ? I do use it also but I’ll not hold it against the network as I choose the network provider.
Still not not going to unlock your device no matter how much you think your entitled or feel your unfairly treated.
05-04-2018 12:04 PM - edited 05-04-2018 12:22 PM
Thanks for coming to community.
I'm sorry to hear that you are feeling this way.
We can't unlock the device for you unless you've have have had the device at least six months.
I can understand this must be a frustration to you, but we are unable to override this.
05-04-2018 01:47 PM - last edited on 05-04-2018 02:35 PM by MichaelL
Cheapest paying mobile customer are you having a laugh? I don’t need to send you proof that your wrong
Mr S M Keen