by jean-lucs
Explorer

Unlock iPhone 5

Bonjour, j'ais un iPhone d'occasion sur EE que j'aimerais débloquer, pourriez vous m'aider.
J'ais créé un compte, j'ais une carte EE PAY AS YOU GO rechargée de 10£,
mon numéro de téléphone est .
IMEI est .
PS; je suis de Belgique et je ne parle pas anglais, désoler.
Traduction avec google.
Merci D'avance.

       ------------------------------------------------------------------------------------------------

Hello, I have a used iPhone on EE that I would like to unlock, could you help me.
I created an account, I have an EE PAY card AS YOU GO recharged £ 10,
My phone number is.
IMEI is .
PS; I'm from Belgium and I do not speak English, sorry.
Translation with google.
Thank you in advance.

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlock iPhone 5

You cannot unlock a 2nd-hand phone by using a PAYG SIM & the unlocking form.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
3 REPLIES 3
by Grand Master
Grand Master

Re: Unlock iPhone 5

@jean-lucs  You can not unlock a 2nd hand device like that.  You need to call customer services and pay via credit card the unlock fee of £8.99 and it will take up to 10 days to process.  

 

And do not post your information on a public forum.  

Highlighted
by jean-lucs
Explorer

Re: Unlock iPhone 5

Could you please tell me the procedure to follow, thanks

by Grand Master
Grand Master
Solution

Re: Unlock iPhone 5

You cannot unlock a 2nd-hand phone by using a PAYG SIM & the unlocking form.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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