by Tiritri86 Investigator
Investigator

Unlock device

After more than 3 years paying monthly in EE, now that I have cancel my suscription with them they push me to pay £9 extra to unlock an old iPhone 5...how can I get it free? I think is fair enough in my humble opinion...thanks 

4 REPLIES 4
by Grand Master
Grand Master

Re: Unlock device

@Tiritri86   If you didn’t get that device yourself from EE then it will cost you. It’s only free if you get the device from EE and the contract for that device is completed.  Click the link below and select the correct options that apply to you.  

by Tiritri86 Investigator
Investigator

Re: Unlock device

The device was taken by my uncle a long time ago. That contract was completely finish that's why im asking

Enviado desde mi iPhone
by Grand Master
Grand Master

Re: Unlock device

@Tiritri86  If free to unlock for the original owner or you’ll need to pay to get it unlocked.  

by
EE Community Support Team

Re: Unlock device

Hi @Tiritri86,

 

Welcome back to the EE Community.

 

That's great advice from @Chris_B. The original owner can ask for the phone to be unlocked free of charge.

 

Thanks

 

James

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