by matti21sk Investigator
Investigator

Unlock SIMLOCK

Hello A few weeks ago i bought an Iphone 6 in Scotland, Edynburg from my friend. I have to unlock a SIMLOCK at the Iphone. Old network was EE, new network is NJU Mobile (Poland). Can anyone help me?
7 REPLIES 7
by Grand Master
Grand Master

Re: Unlock SIMLOCK

@matti21sk  You will have to call customer services to request this and it will cost you £8.99 payable via a UK credit/debt card.  It takes up to. 10 days to process the request. 

by Grand Master
Grand Master

Re: Unlock SIMLOCK

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4).

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unlock SIMLOCK

Hello there @matti21sk

 

Thanks for coming to the community.

 

If you can follow the advice from @Chris_B @XRaySpeX our customer service team will be able to help you get the phone unlocked.

 

Let us know how you get on.

 

Leanne.

by matti21sk Investigator
Investigator

Re: Unlock SIMLOCK

Hello which telephone number /prefix I have to enter?

 

When I enter +44 0800..... or +44 800..... the phone is silent.

What numner / prefix i have to enter to call the "0800 956 6000 "

I call`d from Poland.

 

Thanks.

by
EE Employee

Re: Unlock SIMLOCK

Hi @matti21sk

 

Please try 00448009566000.

 

Let me know how you get on.

 

Many thanks,

 

Lee

by matti21sk Investigator
Investigator

Re: Unlock SIMLOCK

Sorry

 

it didn't work 😞

by
EE Employee

Re: Unlock SIMLOCK

Hi @matti21sk

 

Please try dialing the same number but via Skype 🙂

 

Did this work?

 

Many thanks,

 

Lee

 

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