by Sohagan866
Explorer

Unable to call numbers that charge

I have been unable to call any number that charges, whether it be a 028 number or 00 it does not ring or connect.

Any help would be greatly appreciated.

4 REPLIES 4
by Grand Master
Grand Master

Re: Unable to call numbers that charge

by
EE Community Support Team

Re: Unable to call numbers that charge

Hi @Sohagan866

 

Welcome to the community. 🙂

 

If you could get back to us confirming if you are on a pay monthly contract or pay as you go with EE, we'll be able to help you further.

 

Thanks

 

Chris

by Sohagan866
Explorer

Re: Unable to call numbers that charge

Hi,

 

I have a pay monthly contract.

 

Thanks,

 

Shauna

by
EE Community Support Team

Re: Unable to call numbers that charge

Thanks for confirming, @Sohagan866

 

Our customer service team have access to your account and will be able to check if there are any bars on your account for chargeable calls. I recommend getting in touch with them.

 

Please let us know how you get on, once you've spoken to them.

 

Chris

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