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Tracking number

pinkpanther6666
Investigator
Investigator

I’m getting my new phone delivered tommorrow and haven’t got a tracking number how do I get this 

 

I’m current away on holiday and need to arrange some body to be at my home for the 1hr delivery window 

 

the new phone is a secondary phone on my account but the first is a yellow WiFi box which is at home so I’m unable to access the simcard for delivery updates 

 

cheers 

 

 

Steve 

1 SOLUTION

Accepted Solutions
Ben090
Ace Contributor
Ace Contributor

Hi @pinkpanther6666

 

You'll need to phone customer services to obtain this mate. It’s a pain as you’re abroad but it’s your best option. 

View solution in original post

5 REPLIES 5
Ben090
Ace Contributor
Ace Contributor

Hi @pinkpanther6666

 

You'll need to phone customer services to obtain this mate. It’s a pain as you’re abroad but it’s your best option. 

Leanne_T
EE Community Support Team

Hello there @pinkpanther6666

 

Thanks for posting on the community.

 

I would like to help you get this looked into.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne.

Spoke with customer services yesterday via chat box and all sorted now 

 

many thanks 

 

Steve 

Fantastic @pinkpanther6666, glad it’s sorted. 

Leanne_T
EE Community Support Team

Great news @pinkpanther6666

 

Thanks for coming back and letting us know 🙂

 

Enjoy the rest of your holiday!