07-12-2017 01:14 PM
where it’s a add on my contract I can’t cancel it can I or can I before the 6 mouths is up?
07-12-2017 01:16 PM
You can cancel it anytime you want. Just open up the Apple Music app and cancel through there. You don't cancel via MyEE
07-12-2017 01:22 PM
07-12-2017 01:26 PM - edited 07-12-2017 01:26 PM
Thanks for coming to community 🙂
Please see our information from our Apple Music - How to cancel help and support pages.
You'll benefit from Apple Music on EE free for six months.
Towards the end of your offer period, we’ll send you a message telling you when it will end and reminding you how to cancel your offer.
At the end of your free six months, we'll advise you that you're now paying for the service through EE.
You can cancel Apple Music on EE in two ways:
If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be cancelled and removed immediately. If you've cancelled during your free period and later decide you would like to take Apple Music on EE again, you'll have to choose the chargeable add-on at £9.99 per month.
You can choose the chargeable add-on by texting MUSIC to 150 and then following the on-screen instructions.
If you text STOP MUSIC to 150 after moving to £9.99 per month, Apple Music on EE will be removed from your next bill date.
You can continue using Apple Music for the period you have already paid for. We’ll then contact you again once the service has been removed.
07-12-2017 02:00 PM