by BrianKDH88 Contributor
Contributor

The 6 mouths free EE music add on can I cancel it before it runs or can’t I

where it’s a add on my contract I can’t cancel it can I or can I before the 6 mouths is up?

5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: The 6 mouths free EE music add on can I cancel it before it runs or can’t I

You can cancel it anytime you want. Just open up the Apple Music app and cancel through there. You don't cancel via MyEE


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by BrianKDH88 Contributor
Contributor

Re: The 6 mouths free EE music add on can I cancel it before it runs or can’t I

But on Apple Music they only can see 3 mouths free not 6 only on my contract add on?

Sent from my iPhone
by
EE Community Support Team

Re: The 6 mouths free EE music add on can I cancel it before it runs or can’t I

Hi @BrianKDH88

 

Thanks for coming to community 🙂

 

Please see our information from our Apple Music - How to cancel help and support pages.

 

You'll benefit from Apple Music on EE free for six months. 

 

Towards the end of your offer period, we’ll send you a message telling you when it will end and reminding you how to cancel your offer. 

 

At the end of your free six months, we'll advise you that you're now paying for the service through EE. 

 

You can cancel Apple Music on EE in two ways: 

 

  • by texting STOP MUSIC to 150
  • by calling Customer Services on 150.

If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be cancelled and removed immediately. If you've cancelled during your free period and later decide you would like to take Apple Music on EE again, you'll have to choose the chargeable add-on at £9.99 per month.

 

You can choose the chargeable add-on by texting MUSIC to 150 and then following the on-screen instructions.

 

If you text STOP MUSIC to 150 after moving to £9.99 per month, Apple Music on EE will be removed from your next bill date.

 

You can continue using Apple Music for the period you have already paid for. We’ll then contact you again once the service has been removed.

 

Cheers

 

Richard

 

🙂

by BrianKDH88 Contributor
Contributor

Re: The 6 mouths free EE music add on can I cancel it before it runs or can’t I

Thank you Richard for the brake down of it Appreciated 👍🏽👍🏽

Sent from my iPhone
by
EE Community Support Team

Re: The 6 mouths free EE music add on can I cancel it before it runs or can’t I

Thank you for the reply @BrianKDH88

 

I just used our help and support information to get you some additional support.

 

Cheers

 

Richard

 

🙂

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