by Emily9123
New Member

Successful EE order ref: xkn233079106

I'm fuming with EE I'm not happy, I added an additional line as I'm already an existing customer, I've had an email confirming my purchase and reassurance from EE over the phone and via a forum and now I've just had an email stating that I am no longer entitled to the device even though on more than one occasion EE confirming to me that I was eligible and that my order would soon be on its way, I wil be going else where is this isn't resolved, I'm deeply disappointed.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Successful EE order ref: xkn233079106

Hi,.

@Emily9123

You need to call sales team at 150 or this number 0800 956 6000. 

This a public forum and no have account acces here. 

Many Thanks 

 

by Grand Master
Grand Master

Re: Successful EE order ref: xkn233079106

@Emily9123  You will need to call customer services about this as there is no account access from here and no one here can explain why you’ve been told those. Sorry 

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