by Bakrania12
Explorer

Stolen phone

My son I have blocked it because it’s been stolen today and ask EE to block it but some body try to order food from phone my son I don’t know why it’s still working 

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Stolen phone

Hi,

 

You’ll also have to phone customer service on 150 to block the SIM card. As it looks like your son has only blocked the iPhone itself, but someone can still take the SIM card out and use it.

 

Please so phone customer services on 150 as soon as possible.

 

W

by Bakrania12
Explorer

Re: Stolen phone

I need to block sim ASAP

Sent from my iPhone
by Grand Master
Grand Master

Re: Stolen phone

@Bakrania12  Then you need to call customer services from a different device or landline.  It can not be done from here as this is a public forum. 

by
EE Community Support Team

Re: Stolen phone

Morning @Bakrania12

 

I am sorry to hear you have had your phone stolen.

 

To report a lost or stolen phone the number to call is 150 from an EE handset or 07953 966 250 from any other phone or +44 7953 966 250 from abroad.

 

Thanks, Leanne.

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