by wwfc501
Visitor

Re: Six free months of Apple Music & data to stream it, on us

Hi, 

 

I recently signed up for this offer however when I came to log in to Apple Music I got a message saying that I did not have an Apple Music subscription with EE. Could someone help me with this please? 

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

I have opted for 6 Month's free on Apple and have installed it from play store. What am I meant to do now and thanks for the help in advance.

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@Thedoorman82  

Text MUSIC to 150 and then follow the links  provided on the received text messages 

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

I only have a 3 month trial and no actual help from ee

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Thedoorman82 and welcome to the community.

 

Have you completed the sign up process by sending music to 150 and following with the YES replies when requested?

 

Many thanks,

 

Lee

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

I have not, didn't say anything about replying to a text

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Thedoorman82

 

Please do start the process again texting MUSIC to 150, let me know how you get on.

 

Many thanks,

 

Lee

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

It's saying that I already have apple music subscription and will expire in Feb 2018. But apple is saying 2/11/17 the free trial will end.

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Thedoorman82

 

What type of device is it that you are using?

 

Many thanks,

 

Lee

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

Android device htc u11

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Thedoorman82

 

Please can I get you to check the correct number is displayed in the settings:

 

Settings - about phone - status/mobile number.

 

Do let me know.

 

Many thanks,

 

Lee

by Rhian1 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

I have registered for the 6 free months fine and have had the message to say it's been activated in my account but I haven't been sent the link to add it to my existing Apple ID ?

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

The mobile number is different to my actual number as it was transferred over from another network. I'm so lost shall I just start From scratch with the apple add-on from ee

by Thedoorman82 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

I have deleted everything to start again and I now can't get free apple music. Thank you very much ee for nothing. Not happy

by andyslav Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

For some reason my query not been responded to And yet later queries have. 

 

Would appear that instruction are not very clear if reading the community correctly. Needs to be addressed 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Thedoorman82

 

Thanks for coming back to us Smiley Happy

 

I'm sorry to hear of your frustration getting this set up.

 

Here is what to do, if an incorrect mobile number is showing (in case you’ve ported your number over to EE)

 

Your SIM needs refreshing to display the correct number then the offer should work – to request this please call customer service on 150 from your EE phone or 07953 966 250.

 

If you are a personal pay monthly customer on an EE plan you can also login to MYEE online and click the popup box when available to speak with us via live chat.

 

Please do come back and share how you get on.

 

Thanks

 

Richard

 

Smiley Happy

 

 

 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Rhian1

 

If you have an exisiting Apple ID then the music should now be activated.

 

Did you previously have a subscription to Apple Music?

 

Thanks

 

Richard

 

Smiley Happy

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @andyslav

 

Thank you for posting Smiley Happy

 

Can you please let me know what your question is and I will do my best to answer it.

 

Please don't feel that you have been neglected, it certainly wasn't intentional and I'm here to help.

 

Thanks

 

Richard

 

Smiley Happy

by Rhian1 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi Richard,

 

thanks for the reply.

 

I did yes and it's already on my phone.

 

thanks

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Rhian1

 

Was the subscription directly through Apple?

 

Thanks

 

Richard

 

Smiley Happy

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