by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @kiranc7

 

You do need to text MUSIC to 150.

 

The STREAM to 150 is for the data streaming only.

 

Can you do this and follow the information.

 

Thanks Smiley Happy

by mojob13 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

no i've not recently changed my number and my number is the same in my phone settings.

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @mojob13

 

What happens when you text MUSIC to 150?

 

Have you replied YES to the relevant text messages?

 

Many thanks,

 

Lee

by Scubasa1
Visitor

Re: Six free months of Apple Music & data to stream it, on us

Hi there,

I sent my text STREAM to 150 and I have the app on my iphone, but when I click the link which says Joined through EE a message come up saying You don't have an Apple Music Membership with EE.

Can you help.

Many thanks

Steve 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Scubasa1

 

So I can try and assist please may I know what type of phone it is that you are using.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@Scubasa1  Texting STREAM to 150 is if you already have Apple Music via EE or Apple.  You need to text MUSIC to 150 to get EEs 6 month free offer. 

 

 

by Kate_89
Visitor

Re: Six free months of Apple Music & data to stream it, on us

I tried setting up the 6 month trial but I've somehow set it up with for just 3months directly with apple and I can't cancel it until the 3 months is up. When I clicked on the link that was in the text it had said I don't have a subscription with EE, but when I log into the app it says I have signed up with both EE and apple. Help please!

by Lynnybobs
Visitor

Re: Six free months of Apple Music & data to stream it, on us

I tried to download the app required but it is stating that it is not available for my device; an S7 Edge. How can I resolve this?

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Kate_89

 

Thanks for visiting community Smiley Happy

 

If you have text MUSIC to 150 and followed the instructions, the EE subscription will start when your Apple Music subscription ends.

 

Please be sure to make sure you cancel it with Apple, because otherwise your subscription with EE won’t start.

 

Now you have an Apple Music subscription directly with Apple, you can still take advantage of the six months of streaming data by texting ‘STREAM’ to 150.

 

This will start straight away, if you want it to, or you can wait until your six months starts with EE.

 

Cheers

 

Richard

 

Smiley Happy

 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Lynnybobs

 

Thanks for coming to community Smiley Happy

 

Have you got the lastest software downloaded for your device?

 

Have you got the latest APP?

 

If you have tried everything, then please get in touch with our technical team, via customer services.

 

Thanks

 

Richard

 

Smiley Happy

by Worxy Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Is there a way of checking that the 6 month's free Apple music is in effect? 

It's showing in my Add-ons on MyEE and I'm able to play music on the Apple music app but it still appears to be using my data.

There's no mention anywhere on the Apple music app of a 6 month free trial being in progress.

Thanks

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Worxy

 

Please see my previous reply here Smiley Happy

 

Have you text STREAM to 150?

 

Did you follow the activations texts/links from EE?

 

Thanks

 

Richard

 

Smiley Happy

by Worxy Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi @Richard_C

 

I text MUSIC as I had no previous Apple Music subscription and followed the instructions; but when I follow the link to verify my account there isn't any sort of notification to say that the verification was successful/I'm getting the 6 month's free

 

Thanks

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Worxy

 

Is music playing successfully?

 

Can you download music?

 

Thanks

 

Richard

 

Smiley Happy

by Worxy Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi @Richard_C

 

Yes and yes, which I guess sort of answers my own question lol

 

Thanks

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

It's always better to ask @Worxy Smiley Happy

 

Have a great day.

 

Richard

 

Smiley Happy

by callumhaslam96
Visitor

Re: Six free months of Apple Music & data to stream it, on us

Hi, 

 

I've just followed the text process to unlock the 6 free months only to be told by apple music that I do not have a membership with ee. I've been looking online and seen some issues regarding the mobile numbers of the phones that have had the issues, but this isn't the case with mine I don't believe, I've been an ee customer for over 12 months.

 

What is the correct way to fix this ? 

 

All the best.

by andyslav Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

Hi. Recent upgrade so want to take up offer of 6 months Apple music. Have followed all the text steps and downloaded the App today. When I sign in to my account, Apple are offering 3 months free but see no reference to 6 months from WE.

 

What am I missing?

by Stevielad77 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

I've still not had my verification text.


andyslav wrote:

Hi. Recent upgrade so want to take up offer of 6 months Apple music. Have followed all the text steps and downloaded the App today. When I sign in to my account, Apple are offering 3 months free but see no reference to 6 months from WE.

 

What am I missing?


Still not had my text after I text music to 150.

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Stevielad77

 

Thanks for visiting us in community Smiley Happy

 

The Apple 3 months option is totally separate thing and this is directly through Apple website.

 

The Six months with EE is an offer which activates providing you have done the following.

 

Text MUSIC to 150 and await the texts from EE to set this up.

 

If you have followed that correctly, you should be able to download and listen to music.

 

Thanks

 

Richard

 

Smiley Happy

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