by zyggy_baker
Explorer

Re: Six free months of Apple Music & data to stream it, on us

Hello!

 

I've got a bit confused, with registering  for this Apple Music trial.

 

I texted STREAM, because I for some reason though I was a member of this Apple Music thing, through EE.

 

I was then sent a couple of texts, telling me the six months of free Apple Music roaming was being added to my account, even though I'm not actually a member of Apple Music.

 

I've also texted MUSIC, but I haven't texted a YES response - I've texted Help, which wasn't understood but was told no changes were made to my account.

 

Just to say, I've decided not to go ahead with this trial anyway, because to be honest I was getting confused between Apple Music and iTunes. But I'd just like you to confirm that no changes have been made to my account?

 

Regards,

Richard

by Rozy-Angel Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hiya 

 

It doesn't like my number - I've upgraded but kept my number. 

 

Thanks x

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Jage16, @Rozy-Angel and @zyggy_baker and welcome to the community.

 

 

@Jage16, The offer is only available to iPhone this time around so it is not eligible for your iPad.

 

@Rozy-Angel, So I can try and assist, please may I know what type of device it is that you are using?

 

@zyggy_baker, If you wish to no longer participate, please do give customer services a quick call and they will be able to assist and end the promotion.

 

Many thanks,

 

Lee

 

 

by Alex73 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Same here asked to sign up as 3 month trial under when I clicked url the biggest con ecverver and feel the asa need to be informed for your advert and also ofcom very disappointed ee I have cancelled free music and next year when it comes to renew my contract will be cancelling my contract on my phone and tablet will be going to another network never mind ee and bt another contract lost

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Alex73

 

The 3month trial is Apple's own promotion, this does mean that part of the sign up process has been followed incorrectly.

 

Many thanks,

 

Lee

by Alex73 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

I clicked the link thart was given and then went into apple music it advised number invalid then went to the music offer from apple dont worry next year I wont need to worry about your conning offers

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Alex73

 

What type of device do you have as I may be able to assist.

 

Many thanks,

 

Lee

by Alex73 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Huawei p9 lite

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Alex73

 

If you can pop to Settings-About phone-Status, is the correct mobile number displayed?

 

Many thanks,

 

Lee

by Alex73 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Shows as unknown

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Alex73

 

Please do give customer services a quick call as they will need to perform a network refresh to get the correct number to populate.

 

This is what is causing issues signing up for the apple music deal.

 

Many thanks,

 

Lee

by kiranc7 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi

 

I sent stream to 150 and received this reply: Great news, your six months of streaming for Apple Music on us, has begun! Simply download or open the Apple Music app to get started.

 

However when I open the Apple Music app and try to activate the EE membership a message appears saying I do not have an EE membership with Apple Music. I have tried multiple times over the past three days but the message still appears?

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@kiranc7  Sending STREAM to 150 is only to get the free streaming if you already have Apple Music.  

 

Try texting MUSIC to 150 to get the free EE Apple Music offer 

by Jorgianicole
New Member

Re: Six free months of Apple Music & data to stream it, on us

I've followed all of the steps through to installing apple music on my phone. It comes up with a message saying "you do not have an apple music membership with ee"... how can I solve this problem? 

 

by GemmaBradshaw Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Can this be done on PAYG or is it just for Pay Monthly?

by Profile closed
Not applicable

Re: Six free months of Apple Music & data to stream it, on us

Hello @GemmaBradshaw the 6months free Apple Music offer is currently only available to selected EE pay monthly plans:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/apple-music/who-can-get-it

 

Smiley Happy

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello there @Jorgianicole

 

Thanks for coming here.

 

Did you text MUSIC to 150?

 

Thanks, Leanne Smiley Happy

by kiranc7 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi Leanne, 

 

I am in a similar situation where I've followed all the steps but it still doesn't work. Please help! 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @kiranc7

 

Thanks for coming here.

 

What happens when you try and use the Apple Music?

 

Have you text MUSIC to 150?

 

Thanks, Leanne.

by kiranc7 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi Leanne,

 

Yes I did text stream to 150 on 27th July. When I open the Apple Music app and try to stream, it comes up with a message saying 'you do not have an Apple Music membership with EE'.

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