by Alternet
Explorer

Re: Six free months of Apple Music

I have an Android handset. So yes you can see how much data each app has used so far in your plan.
by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @pvturner,

 

Have you had the 6 months Apple Music offer before?

 

Thanks

 

James

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Janeybeans,

 

Welcome back to the community.

 

What type of phone are you using?

 

Thanks

 

James

by
EE Community Support Team

Re: Six free months of Apple Music

Hi @Alternet,

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by Janeybeans Established Contributor
Established Contributor

Re: Six free months of Apple Music & data to stream it, on us

Samsung Galaxy S6 (running Android 7)

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Janeybeans,

 

Please get in touch with customer services and our technical team will help you get the number updated.

 

Thanks

 

James

by mojob13 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

hello, ive signed up with the apple music and i got a text saying i need to verify my account but when i click the link apple music opens and tells me i do not have a membership with EE and i've tried texting MUSIC again to 150 but it tells me that i've got a memebership already and to verify it, but when i click that link it tells me once again that i do not have a membership of apple music with EE. I'm confused as EE tell me i have the membership and all i have to do is verify it while Apple tells me i do not have the membership. 

by Stevielad77 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

I text MUSIC to 150 this morning and have still not received a reply. Is there a problem with it or am I doing something wrong?

 

Thanks in advance.

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@Stevielad77  Have you had Apple Music before with EE ?   

 

Have you tried texting music again ? 

by Stevielad77 Investigator
Investigator

Re: Six free months of Apple Music

I've never had it before. I'll try texting it again.

Thanks buddy

Get Outlook for Android
by Grand Master
Grand Master

Re: Six free months of Apple Music

@Stevielad77  Don’t forget to download Apple Music app from the play store and also to create an Apple account within the Music app.  

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @mojob13,

 

Welcome to the EE Community.

 

Have you recently changed your mobile number?

 

Does your correct number show in your phone's settings?

 

Thanks

 

James

by Janeybeans Established Contributor
Established Contributor

Re: Six free months of Apple Music & data to stream it, on us

I've now been onto Help who have sorted out issue with number not showing up. 

 

I've now tried to activate and it's just showing my old subscription (not through EE) that expired 26 July. Is this fixable? Is it easier to create a new Apple ID? 

 

Edit: I've tried creating a new Apple ID but it's not working.  Starting to think this isn't worth the hassle! 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Janeybeans,

 

Is the service working?

 

Are you able to stream?

 

Thanks

 

James

by Janeybeans Established Contributor
Established Contributor

Re: Six free months of Apple Music & data to stream it, on us

I've been onto Help Chat as well now.  It looks like even though it's still showing my expired subscription, it's still allowing me to download and stream, which it wouldn't do if there was no active subscription so think it's probably working.  I need to see whether it's having an affect on data, but as don't generally stream on data anyway (just download on Wifi and use offline, as I find the app/signal too flakey), that shouldn't matter too much. 

 

 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Great news @Janeybeans Smiley Happy

 

Let me know if you have any further issues.

 

James

by Buffledorf Investigator
Investigator

Re: Six free months of Apple Music

What it shows is the Data used by a specific application not what each app has used so far in your price plan allowance. It is the Network that decides which of this data is included or excluded from your plan.

 

Normally the two should be pretty similar (so for example if watched a film on Netflix and the app showed that it had used 1Gb you would find your allowance had gone down by 1Gb as well when you checked it on your account),

 

However in this case the data being used by the Apple Music app is excluded at the Network from your usage allowance during the 6 Month promotion.

by okh1985 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi

I'm trying to register for my 6 months Apple Music but it keeps telling me it needs to verify my number and then tries to send the verification code to 00000000000 so obviously it fails. Does anyone have any advice?

Thanks

 

by Janeybeans Established Contributor
Established Contributor

Re: Six free months of Apple Music & data to stream it, on us

@okh1985  I had the same problem.  I went on the help chat thing (or you could call 150) and they sent an update to my phone to tell it the correct number, which did the trick.

Read more
 
by okh1985 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us


@Janeybeans wrote:

@okh1985  I had the same problem.  I went on the help chat thing (or you could call 150) and they sent an update to my phone to tell it the correct number, which did the trick.

Read more
 

I'll give that a try, thanks very much.

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