by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@nathanmoon83  Close the music app completely then click the link again.   

by nathanmoon83 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Just takes me to the "For You" page on the app. 

 

It doesnt even tell me ive signed up for anything now. 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello there @nathanmoon83

 

Thanks for posting.

 

Have you had the free 6 months previously?

 

If not did you text MUSIC to 150?

 

Thanks Smiley Happy

by nathanmoon83 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

No i never used it when I upgraded. 

 

Ive sent the text to 150 - clicked the link which took me to the download for the app. I downloaded and it only offered me 3 months free.

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Thanks @nathanmoon83

 

When you go into the Apple Music App, tap the Music at the top then there is an option at the top to click - Joined through EE?

 

By the sounds of it you've signed up to the Apple 3 months.

 

You'll need to cancel this to then carry on with your free EE 6 months.

 

All the steps you need are on the Apple Music Help page.

 

Let me know how you get on Smiley Happy

by nathanmoon83 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Im sorry, i dont understand that fully. 

 

I text Music to 150

 

Followed the link on the text. 

 

Followed the instructions on the help page

 

Entered all my details, accepted all the t and c's

 

The app stated I have a 3 month trial. 

 

Deleted the app from my phone and re installed using the link. 

 

The app then verified my number (didnt do that the first time)

 

Still states my trial runs out in september. Nowhere on my app does it say anything about ee. 

 

This is becoming frustrating

by nathanmoon83 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

in fact, Ive just realised that the app doesnt work on my tablet anyway which is what i use in my car, so i'll make do with 3 months and cancel it. 

 

Thanks for everyone's help anyway Smiley Happy 

 

 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @nathanmoon83

 

I see, no problem.

 

If you do wish to set this up for 6 months let me know Smiley Happy

 

Thanks very much.

 

 

by KG2
Explorer

Re: Six free months of Apple Music & data to stream it, on us

This is happening to me also - I have just posted about the same problem.

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @KG2

 

Thanks for posting Smiley Happy 

 

I can see that you have been assisted here by others.

 

Thank you

 

Richard

 

Smiley Happy

by Alternet
Explorer

Re: Six free months of Apple Music & data to stream it, on us

Hi

 

I have successfully gained the 6months free Apple music, but I have noticed that it is still using my data when your offer states it should also be free.

I have texted both MUSIC & STREAM to 159 just to be sure and both replied with the same messages saying "I have already have...this will expire 23rd Jan".

 

Please can you explain to me how do I stop it from using my data.

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Alternet and welcome to the community.

 

Just to confirm is it definitely apple music using the data and not any other app in the background?

 

Many thanks,

 

Lee

 

by Buffledorf Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Last night my data ran out (I'm on Contract) but surprisingly, since it's not using my data allowance - my Apple Music Streaming also stopped. After midnight my data allowance refreshed and my Apple Music Streaming began to work. So does this mean you have to have a current data allowance in order to connect and download the music - even though we are told it's not using any of our data allowance.

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@Buffledorf  Yes you have to have data on your account to keep the free data allowance going.  If you have no data the free steaming will stop. 

by Alternet
Explorer

Re: Six free months of Apple Music

Yes.

When I look at the breakdown of my data usage Apple music usage keeps increasing when I use it.
by ripraprop1 Contributor
Contributor

Re: Six free months of Apple Music

Is it possible to look at data usage breakdown ? Or is this an android only thing!!

by Rozy-Angel Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us


I'm struggling with Apple Music add on and had same message - can you help me¡¡¡

Thanks 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Rozy-Angel

 

Thank you for coming here Smiley Happy

 

What are you strugging with?

 

How can we help?

 

Thanks

 

Richard

 

Smiley Happy

by pvturner71 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

I tried that and it says that i dont have apple music through ee.

by Janeybeans Established Contributor
Established Contributor

Re: Six free months of Apple Music & data to stream it, on us

I've just tried to activate and it fails sending a verification code because for some reason my phone number is set to 00000000000 and I can't change it. How can I resolve this? 

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