by Matt832
Visitor

Re: Six free months of Apple Music & data to stream it, on us

I text music to 150 and got the reply which I replied YES too. I was then sent a link to get started with Apple which automatically opened the Apple music app. 

 

I was then told I needed to set up an account which I did but it then said I only had the 3 months Apple music trial and there was nothing about the ee 6 month offer on there. 

 

Have I now lost 3 months of the ee offer because of the way the text directed me? 

 

Thanks. 

 

Matt

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @Matt832

 

When you go into the Apple Music App, tap the Music at the top then there'a an option at the top to click - Joined through EE?

 

By the sounds of it you've signed up to the Apple 3 months.

 

You'll need to cancel this to then carry on with your free EE 6 months.

 

All the steps you need are on the Apple Music Help page.

 

Thanks - Karen. Smiley Happy

by Googlybearsmith
Visitor

Re: Six free months of Apple Music & data to stream it, on us

Hi

my wife renewed her contract and got 6 months free Apple Music. She didn't need it so I took the code and linked it to my apple account. The problem is now that she is paying for my Apple Music subscription on her phone account. I have now requested free Apple Music on my own EE account but cannot use it. Are you able to reset the accounts to each of our phones

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Googlybearsmith

 

Can I just clarify that the six months free Apple music has now expired?

 

If so, you would need to terminate the subscribtion by texting STOP MUSIC to 150. Then when the termination has gone through correctly, you would need to re-subscribe if that is what you want to do?

 

Thanks

 

Richard

 

Smiley Happy

 

 

by DANIELGEE Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi,

 

Ive signed up to the free streaming for Apple Music. I've received the confirmation text a few days ago.

 

However after listening to music over the last few days I've noticed that the data usage for Apple Music has been climbing, meaning it's not streaming for free, but I don't know how to rectify this.

by sianwilks
Visitor

Re: Six free months of Apple Music & data to stream it, on us

I've tried doing the account but the same problem occurs where iTunes is saying I haven't signed up with EE but EE is saying I have.

 

by
EE Employee

Re: Six free months of Apple Music & data to stream it, on us

Hi @sianwilks and welcome to the community.

 

Please do log out of your apple id and back in to see if this assists.

 

Many thanks,

 

Lee

by ripraprop1 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

Hi. Does it include streaming of music videos from Apple Music ? Thanks. 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @ripraprop1,

 

Yes, it also includes video streaming.

 

Thanks

 

James

by ripraprop1 Contributor
Contributor

Re: Six free months of Apple Music & data to stream it, on us

Does it include streaming via personal hot spot on an iPad / laptop ?

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @ripraprop1,

 

No, streaming from a different device would not be included.

 

Thanks

 

James

by Spidertea Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi James,

 

Can you stream/download Apple Music whilst in the EU?

 

Thanks a lot!

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Spidertea,

 

Any mobile data that you use outside of the UK to stream or download Apple Music will come out of your plan or data pass allowance.

 

Thanks

 

James

by missy1
Visitor

Re: Six free months of Apple Music & data to stream it, on us

Hi,

 

I registered for the 6 months free and received a text message to say i was ready to go. But when i opened Apple music i got a message saying i dont have an account with ee.

 

grateful for any advice!

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @missy1,

 

Welcome to the EE Community.

 

Did you text STREAM or MUSIC to 150?

 

Find out more about Apple Music on EE >

 

Thanks

 

James

by rebeccaellis010
Visitor

Re: Six free months of Apple Music & data to stream it, on us

How do I cancel Apple Music to avoid payments?

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @rebeccaellis010,

 

Welcome to the EE Community.

 

Please see Apple Music - how to cancel >

 

Hope this helps.

 

James

by nathanmoon83 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi, 

 

I  think I am being thick here, but...

 

Ive done all of the steps in the text, and in the set up guide on the EE website, but the Apple Music App only says I am getting 3 months free? 

 

What am I doing wrong? 

 

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@nathanmoon83  You’ve signed up to Apples 3 month free offer.  When you get the text back from EE it should say follow this link.  That will then setup EE 6 month offer.   

by nathanmoon83 Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Yeah i pressed on that link on my phone, but it still brought up the 3 month offer... 

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