by Keith-Khembo Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

I didn't text "Music" to 150 but rather add the apple music addon from "my ee" app then received a text message saying I could go ahead and that I should be able to get my 6 months free

by Keith-Khembo Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

well, the apple music operator said the reason I couldn't activate it was because of my 'credit score' since I don't have much of a credit history as I am a student. They also said I would be able to activate it after 3 months of paying my monthly phone bill

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@Keith-Khembo   You subscription with this is with EE not Apple.   Text MUSIC to 150 and wait for the reply message. 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Keith-Khembo

 

Please let me know if your number is correct within the settings of your phone so I can continue with the support to resolve this issue.

  • iPhone – Settings>Phone>My Number
  • Android – Settings> About Phone>My Phone Number

Let me know how you get on.

 

Many thanks,

 

Lee

by Keith-Khembo Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

yes my phone number is correct and the same one connected to my EE account

by Grand Master
Grand Master

Re: Six free months of Apple Music & data to stream it, on us

@Keith-Khembo   Text MUSIC to 150 you have to do this and then when you get a reply follow the link in the text. 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello there @Keith-Khembo

 

Thanks for posting on the community.

 

Has sending the text MUSIC to 150 got this working for you?

 

Let us know how you are getting on Smiley Happy

by Keith-Khembo Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

No, I just got a message saying "Sorry, something went wrong. Please try again a little later, or call 150 free from your EE phone if you've already tried before", in which I called and I'm not sure which option to go for, since there wasn't one this directly pointed to helping me with my apple music problem

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello there @Keith-Khembo

 

Thanks for coming back to me.

 

If you give us a call and select our technical support team they will be able to get this sorted for you.

 

Let me know how it goes Smiley Happy

by gmw
Explorer

Re: Six free months of Apple Music & data to stream it, on us

Hi, Told (sorry) but I need to be e an EE pay monthly / SIM only plan t get free access - but I am! Any suggestions? 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello @gmw

 

Thanks for posting here Smiley Happy

 

Have you text MUSIC to 150?

 

Also have you had this offer previously?

 

Speak soon Smiley Happy

by gmw
Explorer

Re: Six free months of Apple Music & data to stream it, on us

hi there!

yes (re text) and no (re previous). 

Any ideas?

 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello @gmw

 

Thanks for coming back to me and letting me know Smiley Happy

 

I would suggest giving us a call.

 

The technical support team can get this sorted for you.

 

Let me know how you get on Smiley Happy

by Biker_Chick Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Hi since doing the last update on my iPhone my subscription has disappeared it says I don't have any. I went back to my original text in August and tried to redo it but it won't allow me. Please help

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hi @Biker_Chick

 

Thanks for coming to community Smiley Happy

 

I have answered you here 

 

Thanks

 

Richard

 

Smiley Happy

by Remstar Investigator
Investigator

Re: Six free months of Apple Music & data to stream it, on us

Wait until your active subscription cancels then set up Apple Music linked to EE or it won’t work it will still keep charging you for your subscription via iTunes for Apple Music call 150 and speak to customer services they can give you an in depth answer to your issue and how to resolve it 

by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

pic spot prize.png

It's brilliant to see you helping others in the community, @Remstar

 

In fact, as a thank you for being so helpful, I'd love to send you a small gift from the EE Community team. 

 

Smiley Happy


I've sent you a private message requesting your details so that I can send you out a £25 Amazon voucher.

 

Please reply to the message with your details.

 

Thanks

 

Richard

by Charley7
New Member

Re: Six free months of Apple Music & data to stream it, on us

Hi

 

I am a new customer with EE, my iPad won’t let me send “MUSIC” to 150, is there a reason behind this or another way to access the 6 months free Apple Music etc? 

 

Thank you

by Remstar Investigator
Investigator

Re: Six free months of Apple Music

The 6months free Apple Music is only for handset once u set up it works on mobile phone iPhone or android phone as far as I know if not call EE on 150 and they can help you out

Sent from my iPhone 6s on EE
by
EE Community Support Team

Re: Six free months of Apple Music & data to stream it, on us

Hello there @Charley7

 

Thanks for coming to the community.

 

Do you have a pay monthly SIM card in the iPad?

 

Apple Music is only available to pay monthly phone, 30 day and 12 month SIM only customers as well as Shared plan customers.

 

Speak soon, Leanne.

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