21-07-2017 07:16 PM
I had an apple music account that I cancelled earlier this year, but not through Ee. I texted MUSIC to 150 earlier today but I've had no reply. Should I text STREAM now? Or is there something else I should do?
21-07-2017 08:43 PM
Hi. Where can I read written confirmation that I got the 6 months free? I thought maybe apple would send an email with details of the subscription but so far all I have is one to verify my account (which I have done).
21-07-2017 10:16 PM
Thanks for the reply, I understood that I would be entitled to claim 6 months free Apple Music, even if I already had an Apple Music membership. Most, if not all Apple Music members are offered 3 months free membership upon joining so excluding those members would appear to be a bit strange.
Can you confirm?
22-07-2017 07:55 AM
22-07-2017 08:00 AM
22-07-2017 08:24 AM
But how are you supposed to know if it's been done correctly if you have no way of checking that it's worked. Is this a scam? It seems like you're telling us you're giving us something g for free, then when we still get our bill for it you'll say "oh you did it wrong so that's why it's not working."
22-07-2017 08:34 AM
22-07-2017 08:43 AM
Yes but I do pay for Apple Music each month, and at no point in this set up process did it tell me what to do about my current subscription, and when I clicked on the link in the text to "verify" it opened Apple Music, then a purple screen popped up, then disappeared without saying anything, and that was it. Is that what's supposed to happen? Does that mean it's done? Has my free 6 months started? Shhhhh nobody knows it's a secret...
22-07-2017 09:09 AM
@MrMonk44 You can only have one Apple Music subscription linked with your Apple ID so you’ll obviously need to cancel your paid Apple subscription.
22-07-2017 09:36 AM
As with any subscription you can't have two running at once.
It advises on the Apple Music Help pages that you need to cancel your current subscription if you have one.
It would only show an error message if there was any issues with setting up the free 6 months.
Thanks - Karen.
22-07-2017 09:37 AM
@Chris_B And where exactly was that information in all of the correspondence that I had from EE? Not once did it explain what to do if you already used Apple Music. This has been very poorly organised and communicated. I'm disappointed and also even now still unsure as to what I need to do to get this "offer" that you have teased me with. Tell me exactly whether I have the free Apple Music, and if I don't, tell me exactly what to do to get it. I'm getting annoyed now.
22-07-2017 09:39 AM
@Karen_C But that is exactly what I'm talking about. There's been no error message, nothing saying "I'm sorry you can't do that you have to do this" no confirmation of success or failure to set up this treat.
22-07-2017 09:44 AM
@Karen_C So this is the copied text
We'll remind you to cancel your existing Apple Music membership while you're setting up your Apple Music Membership from EE. This means you won't pay for the service twice. Here are the steps to follow - on iPhone and on Android devices.
Cancelling on iPhone
Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Select OK.
it didn't tell me I already had a subscription, it didn't give me the option of cancelling, there was no notification
22-07-2017 09:45 AM
22-07-2017 09:47 AM
Ok, so my question is this:
if I go into Apple Music and cancel my subscription, can I then go back to the text I received and use the link to activate Apple Music then? Or will I then be stuck with an expired link and a cancelled subscription?
22-07-2017 09:57 AM
Thanks for the reply, I bet you're regretting starting this thread now!
I've a couple of further queries for you if I may. I activated my free 6 months without firstly cancelling my existing subscription, although I subsequently did. Will this affect my uptake of the offer? And secondly, my current subscription does not expire until 4 August, I presume I will need to wait until then to see whether any of this has worked?
Can you confirm please?
22-07-2017 11:27 AM