26-12-2017 09:16 AM
Hi, I’m having trouble sending messages from my iPhone 7+. I can receive messages but the recipient doesn’t receive them. There are no warnings on my messages page to say they have failed to send etc. I’ve tried the following;
turning off Wi-fi calling & restarting,
restarting the mobile data settings,
turning on and off iMessage,
turning on and off mms messaging,
the phone software is up up to date
So I believe it may be a carrier setting.
thanks in advance?
26-12-2017 10:07 AM
If you disable imessage under settings do they receive the message?
Does this problem happen with only one number?
26-12-2017 02:39 PM
Hi, I’m not able to send texts to any number with either iMessage turned off or on. This problem has only began a short while ago.
I can receive messages from all numbers too.
27-12-2017 09:29 AM
Please check out the Update your carrier settings on your iPhone or iPad apple support page.
This should take care of what you are looking for.
28-12-2017 06:36 AM
Thanks Richard. I brought my phone to an EE store yesterday to try and resolve this. I was told that you can’t manually change the carrier settings on an iPhone 7+ and that the best thing to do was connect it to iTunes via a Mac or pc. I haven’t tried this as yet but will give it a go this morning.
09-01-2018 09:15 PM
Hi, I’ve tried the SIM card in a different phone and the messages don’t send either. I’ve been speaking to at least 2 other people that have had this problem on PAYG. They ended up switching back to O2 as no one in EE could help. I brought this phone back to an EE shop and they said there was nothing they could do for me.
I need this resolved ASAP as I’m not getting the full service I’m paying for and haven’t been for a few months now.