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Investigator

Problem with Facebook app on iphone11

I can no longer upload photos to Facebook on the app on my iPhone 11 - how do I fix this - I have tried deleting the account and deactivating the account but when I reactivate FB doesn’t ask for permission to access my photos which is where I think the problem lies but no idea how to fix this? Anyone out there who can help? 🤞

27 REPLIES 27
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EE Community Support Team

Re: Problem with Facebook app on iphone11

Hi @J111yxr.

 

Welcome to the community.

 

Could you go to Settings, Facebook, and make sure photos access is enabled?

 

Jon

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

Sent from my iPhone
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by Grand Master
Grand Master

Re: Problem with Facebook app on iphone11

@J111yxr   On the device go to settings and scroll down to  Facebook and click it.  Now click photos and allow read/write access.

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

That’s my problem - it doesn’t appear there.

🙈

Sent from my iPhone
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by
EE Community Support Team

Re: Problem with Facebook app on iphone11

Hi @J111yxr.

 

Could you try sending your response to us again?

 

Jon

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by
EE Community Support Team

Re: Problem with Facebook app on iphone11

Thanks @J111yxr.

 

Could you try deleting and re-installing the Facebook app?

 

Jon

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

That option doesn’t appear for me. I have screen shots of what comes up - can I send these?

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

Have tried this several times but doesn’t work.

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by Ace Contributor
Ace Contributor

Re: Problem with Facebook app on iphone11

Hi @J111yxr 

 

As per @Jon_K suggestion, have you tried deleting the app and reinstalling it?

 

Or possibly go into your app permissions, remove every single one and then opening the app again. Once the app sees that some permissions are missing, it might just trick it into resetting them and/or asking for them again.

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by
EE Community Support Team

Re: Problem with Facebook app on iphone11

Hi @J111yxr.

 

You'd need to scroll right to the bottom in settings.

 

Are you able to upload photos if you login through a browser?

 

Jon

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

If I go on to FB from a desktop I can upload photos it’s just from the app on my phone that I can’t upload

Highlighted
by Grand Master
Grand Master

Re: Problem with Facebook app on iphone11

@J111yxr   try deleting the app turn the device off then restart the device and then download the app again and test. 

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

Have tried that as well 

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by
EE Community Support Team

Re: Problem with Facebook app on iphone11

Hi @J111yxr.

 

If you open the Facebook App and locate Settings, there is an option there to check your photo/video settings.

 

Could you check this?

 

Jon

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Investigator

Re: Problem with Facebook app on iphone11

if I was in the right place then both were switched on - where in settings should I be looking in case I was in the wrong part?

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by
EE Community Support Team

Re: Problem with Facebook app on iphone11

Thanks @J111yxr.

 

It's under Settings, then Media.

 

Have you been able to find the Facebook app in your phone settings?

 

You'll need to scroll down quite far.

 

Jon

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

I have found FB in my phone settings but photos does not appear in the list but it did before.  0EBA8AE8-BC46-4481-982A-63113BFCA875.png

Can you see the photo I have sent?

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by
EE Community Support Team

Re: Problem with Facebook app on iphone11

I can see the photo, @J111yxr.

 

I'm not sure why it wouldn't be showing.

 

Are all other apps working fine?

 

Jon

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by Investigator
Investigator

Re: Problem with Facebook app on iphone11

Yes all the rest are fine. It seems to be a problem between my phone and the app as desktop is fine.

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