by 2244km
Explorer

Payment made on 29th jan not showing on balance £98.45

New sim and phone received today , no connecting to network only WiFi ?

3 REPLIES 3
by Grand Master
Grand Master

Re: Payment made on 29th jan not showing on balance £98.45

Hi,

 

Just to be clear , your account is in credit but you have no service? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by 2244km
Explorer

Re: Payment made on 29th jan not showing on balance £98.45

Yes

Sent from my iPad
by
EE Community Support Team

Re: Payment made on 29th jan not showing on balance £98.45

 Hello there @2244km

 

Thanks for posting on the community.

 

Is the new phone and SIM card an upgrade?

 

Is your old SIM card still showing service?

 

Thanks, Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.