by Tjllew123

Paperwork to show proof of ownership

I have lost the paper work to show that I own my phone and the packaging and barcodes and numbers that came with my Sim. I need a new copy of thes as my insurance is invalid without them. Is there anyway of getting another copy of the letter to show I own my phone?

by Grand Master
Grand Master

Re: Paperwork to show proof of ownership

Hi @Tjllew123


Call CS tomorrow and they can provide documentation to prove ownership.




Tell your insurers to set up a three way call with you and EE, then they can validate your claims without further delays, which are unnecessary and only serve to penalise you.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Paperwork to show proof of ownership

Good Morning @Tjllew123


Thanks for coming to the community.


We will help you get the information you need.


I have sent you a private message on here to get some details.


Speak soon. Leanne 🙂

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