02-03-2018 04:46 AM
I am trying to add a device (mobile phone) to my EE acount, but I'm not receiving the security code. I was able to successfully add credit to the SIM. I am currently in Canada for a few weeks, if this makes a difference?
Any information will be of great help. Thank you in advance!
Solved! See the answer below or view the solution in context.
02-03-2018 05:31 AM
@dptelford So your trying to activate a SIM card. This can only be done within the UK when you connected directly to the EE network.
02-03-2018 05:48 AM
That's correct. Am I able to activate the sim if I call customer services? Or do I have to be in the U.K. to activate the sim?