29-03-2020 10:55 AM
Hi, a new boy to all this!!
On Friday morning my phone started saying "no service".
Have tried all the advice about powering off, resetting etc but then
only got "Searching" on repowering up.
Other EE phones are ok in the house.
Any suggestions welcome
Solved! See the answer below or view the solution in context.
29-03-2020 11:40 AM
@DaveBat As you have already done all the resets then it sounds like your Sim card may have developed a fault you need to call customer services to request a replacement SIM card. But first try taking the Sim card out and given it a clean with a damp cloth make sure it’s dry before you put it back in the device and test it again.
29-03-2020 02:53 PM
Thanks for the reply but I have already tried the card bit.
Spent 15 minutes trying to get through to EE support and gave up.
Will try again soon.
30-03-2020 09:47 AM
Thanks for coming back to me and for trying this.
It may be worth factory resetting your iPhone to see if this brings the signal back for you.
You will need to back up all your data first, see the Apple how to back up your data support page.
Let me know how it goes 🙂