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by Investigator
Investigator

No service or searching displayed in UK on iphone 6

Hi, a new boy to all this!!

 

On Friday morning my phone started saying "no service".

 

Have tried all the advice about powering off, resetting etc but then

only got "Searching" on repowering up.

 

Other EE phones are ok in the house.

 

Any suggestions welcome

1 SOLUTION

Accepted Solutions
Highlighted
by Investigator
Investigator
Solution

Re: No service or searching displayed in UK on iphone 6

Hi Leanne,

 

The sim worked in another phone, but using the sim from that phone I still got

"searching" on my phone, so it looks like it is my phone.

 

Many thanks for your help.

 

Dave B 

View solution in original post

7 REPLIES 7
Highlighted
by Grand Master
Grand Master

Re: No service or searching displayed in UK on iphone 6

@DaveBat   As you have already done all the resets then it sounds like your Sim card may have developed a fault you need to call customer services to request a replacement SIM card.  But first try taking the Sim card out and given it a clean with a damp cloth make sure it’s dry before you put it back in the device and test it again. 

Highlighted
by Investigator
Investigator

Re: No service or searching displayed in UK on iphone 6

Hi Chris,

 

Thanks for the reply but I have already tried the card bit.

 

Spent 15 minutes trying to get through to EE support and gave up.

 

Will try again soon.

 

Cheers

Highlighted
by
EE Community Support Team

Re: No service or searching displayed in UK on iphone 6

Hi there @DaveBat

 

Thanks for coming to the community.

 

Have you been able to try the SIM in another phone to see if you get signal?

 

Leanne.

Highlighted
by Investigator
Investigator

Re: No service or searching displayed in UK on iphone 6

Hi Leanne,

 

I will see if I can get hold of one, thanks for the suggestion.

 

Dave B

Highlighted
by
EE Community Support Team

Re: No service or searching displayed in UK on iphone 6

No problem @DaveBat

 

Let me know how you get on 🙂

 

Leanne.

Highlighted
by Investigator
Investigator
Solution

Re: No service or searching displayed in UK on iphone 6

Hi Leanne,

 

The sim worked in another phone, but using the sim from that phone I still got

"searching" on my phone, so it looks like it is my phone.

 

Many thanks for your help.

 

Dave B 

View solution in original post

Highlighted
by
EE Community Support Team

Re: No service or searching displayed in UK on iphone 6

Hi @DaveBat

 

Thanks for coming back to me and for trying this.

 

It may be worth factory resetting your iPhone to see if this brings the signal back for you.

 

You will need to back up all your data first, see the Apple how to back up your data support page.

 

Let me know how it goes 🙂

 

Leanne.

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