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by Kim1966 Investigator
Investigator

No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions plse

Hi,

no one can hear me when I use my new iphone8+. Voice calls are fine as is sound fro games, YouTube etc.  Any suggestions on how to resolve this?

Thnks

Kim

7 REPLIES 7
by Grand Master
Grand Master

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Hi @Kim1966

 

Have you tried turning the volume up? 

 

Whatsapp and facetime both use data so are you connected to WiFi or EE 4G network when you are having these problems?

 

Thanks




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by
EE Community Support Team

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Hi @Kim1966,

 

Welcome to the EE Community.

 

Can you hear the caller or do you have no sound either?

 

Thanks

 

James

by Kim1966 Investigator
Investigator

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Hi James,

 

i can hear the person im calling but they cannot hear me.

 

Thanks

 

kim

by Kim1966 Investigator
Investigator

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Hi,

 

yes the volume is up is up and I am connected to Wi-Fi.

 

thanks

 

kim

by
EE Community Support Team

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Hi @Kim1966,

 

Have you checked the apps are allowed to use the microphone in your permissions settings?

 

Thanks

 

James

by Kim1966 Investigator
Investigator

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Hi,

 

yes both apps have permission to use the microphone.

 

kim


@James_B wrote:

Hi @Kim1966,

 

Have you checked the apps are allowed to use the microphone in your permissions settings?

 

Thanks

 

James



@James_B wrote:

Hi @Kim1966,

 

Have you checked the apps are allowed to use the microphone in your permissions settings?

 

Thanks

 

James


 

by
EE Community Support Team

Re: No one call hear me on my iphone8+ on facetime or WhatsApp, any suggestions

Thanks for checking @Kim1966

 

Please get in touch with customer services so our technical team can run through some diagnostics with you.

 

Let us know how you get on.

 

James

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