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by nigeljdavenport Investigator
Investigator

No Internet on data since sim moved to EE from Vodafone

Son has had no internet via data, since number ported from Vodafone to EE. iPhone 7 Plus. Any ideas please. Tried the usual data off/on and also network settings reset.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: No Internet on data since sim moved to EE from Vodafone

@nigeljdavenport  On the device go to settings>General>profile and if there is one you’ll need to delete it then restart the device. 

7 REPLIES 7
by Legend
Legend

Re: No Internet on data since sim moved to EE from Vodafone

Hi @nigeljdavenport 

 

Have you tried updating your carrier settings via iTunes? 

 

Is your SIM PAYG or pay monthly?

 

Thanks




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by nigeljdavenport Investigator
Investigator

Re: No Internet on data since sim moved to EE from Vodafone

Pay monthly.

 

Not sure how you do that via iTunes. Is there another way of doing it?

by
EE Community Support Team

Re: No Internet on data since sim moved to EE from Vodafone

Good Morning @nigeljdavenport

 

Does iMessage still work?

 

If you log into your My EE does it show active data remaining?

 

Is the handset running on the latest software?

 

Thanks, 

 

Katie 🙂

by Grand Master
Grand Master
Solution

Re: No Internet on data since sim moved to EE from Vodafone

@nigeljdavenport  On the device go to settings>General>profile and if there is one you’ll need to delete it then restart the device. 

by nigeljdavenport Investigator
Investigator

Re: No Internet on data since sim moved to EE from Vodafone

Not sure about iMessage, will have to check. Son has phone at the moment.

 

Definitley has data available.

 

Handset on latest iOS 

by
EE Community Support Team

Re: No Internet on data since sim moved to EE from Vodafone

Please come back and let us know @nigeldavenport. 

 

Speak soon, 

 

Katie 🙂

by nigeljdavenport Investigator
Investigator

Re: No Internet on data since sim moved to EE from Vodafone

There was a Vodafone profile in there. Have removed it. Restarted phone, and it is now working. Thank you 👍🏼

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