by Chillicat Investigator
Investigator

No 4g or WiFi calling since a sms restart

Since I restarted after a EE sms I only get 3G and no WiFi calling. I cannot log into an account as it is a work contract. 

5 REPLIES 5
by Grand Master
Grand Master

Re: No 4g or WiFi calling since a sms restart

@Chillicat  Have you tried restarting the device again?   Have you checked to make sure everything is correctly enabled?     If you can say yes to all of the above you’ll need to get the account holder to call EE business services. 

by Chillicat Investigator
Investigator

Re: No 4g or WiFi calling since a sms restart

Ok thanks. I have checked my phone settings and they are ok. I’ll log the issue with are it department see if they can sort it. Thanks

by
EE Community Support Team

Re: No 4g or WiFi calling since a sms restart

Hi @Chillicat.

 

Let us know how you get on with this or if you need any further assistance 🙂

 

Jon

by Chillicat Investigator
Investigator

Re: No 4g or WiFi calling since a sms restart

Ok my company contacted EE and found that EE had left 4G off of the last sms update. They pushed a new update to my phone and all’s good with the world again. 

by
EE Community Support Team

Re: No 4g or WiFi calling since a sms restart

Thank you for coming back and letting us know @Chillicat :).

 

Have a great weekend, 

 

Katie 

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