by Amkevme
Visitor

Need help with watch 3 cellular setup

I have recently bought a pre owned Apple Watch 3 cellular and I got a new plan with EE to include my watch. I set it up and it said the watch was linked with another number do I wish to keep this one or remove it so I clicked the remove option. I then received a message saying I need to call EE on 150 to complete setup. I’m just wondering why this is. I thought I would just be able to set it up and I would work. It’s new year and I’m guessing the stores/customer service are going to be unavailable on New Year’s Day. Any feedback would be much appreciated. Thanks.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Need help with watch 3 cellular setup

Its quite normal for to finalise the cellular, that a call to 150 is sometimes needed.

I've owned the series 3 and now the series 4. And on both occasions I've needed to call 150 to complete the setup.

by
EE Community Support Team

Re: Need help with watch 3 cellular setup

Happy New Year and welcome to the community, @Amkevme 🙂

 

As @Fatboy71 said, it's a normal part of the process if the Apple Watch has been set up previously.

 

Our customer service teams are available today. 🙂

 

Chris

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.