by Amkevme
Visitor

Need help with watch 3 cellular setup

I have recently bought a pre owned Apple Watch 3 cellular and I got a new plan with EE to include my watch. I set it up and it said the watch was linked with another number do I wish to keep this one or remove it so I clicked the remove option. I then received a message saying I need to call EE on 150 to complete setup. I’m just wondering why this is. I thought I would just be able to set it up and I would work. It’s new year and I’m guessing the stores/customer service are going to be unavailable on New Year’s Day. Any feedback would be much appreciated. Thanks.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Need help with watch 3 cellular setup

Its quite normal for to finalise the cellular, that a call to 150 is sometimes needed.

I've owned the series 3 and now the series 4. And on both occasions I've needed to call 150 to complete the setup.

by
EE Community Support Team

Re: Need help with watch 3 cellular setup

Happy New Year and welcome to the community, @Amkevme 🙂

 

As @Fatboy71 said, it's a normal part of the process if the Apple Watch has been set up previously.

 

Our customer service teams are available today. 🙂

 

Chris

 

 

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