by Niccie2010 Investigator
Investigator

My watch won’t connect to my phone?? Been ongoing for 2 weeks now

My watch won’t connect to my phone customer services have been trying to help but this has been going on for 2 weeks now and am getting slightly miffed now

7 REPLIES 7
by Brilliant Contributor
Brilliant Contributor

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

For starters what watch do you have.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Niccie2010 Investigator
Investigator

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

Series 3 had it for 2 years now changed my phone and it just won’t give me 4g! The data plan in place on my contract and my phone is the iPhone XR

Sent from my iPhone
by
EE Community Support Team

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

Good Morning @Niccie2010.

 

Welcome to the community 🙂

 

Are you getting any error codes when trying to connect?

 

Have you reset the watch?

 

Jon

by Niccie2010 Investigator
Investigator

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

Reset watch reset phone it’s just showing no sim

Sent from my iPhone
by
EE Community Support Team

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

Hi @Niccie2010.

 

Is the phone or the watch showing no SIM?

 

What did our tech care team go through with you?

 

Jon

by Niccie2010 Investigator
Investigator

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

Watch showing no sim
And tech team have gone through everything apparently and awaiting a phone call from them yet again
Sent from my iPhone
by
EE Community Support Team

Re: My watch won’t connect to my phone?? Been ongoing for 2 weeks now

Thanks @Niccie2010.

 

I'd recommend waiting for the call from the Apple Watch team.

 

They will have access to your account and be able to find out what the problem is.

 

Let us know how you get on.

 

Jon

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