29-12-2018 03:08 PM
Good Afternoon @Mandy691.
Welcome to the community.
Has this only started happening since the update?
What phone are you using?
Speak soon, Katie 🙂
29-12-2018 03:42 PM
Thank you for confirming this @Mandy691.
Was this purchased directly with EE?
Are you finding its freezing when you're doing something specific for example taking photos, watching videos?
30-12-2018 10:20 AM