by Mandy691 Investigator
Investigator

My phone keeps freezing and dropping my call

My phone is bugging me now it keeps freezing and dropping my calls even tho I've updated it like it told me 2

10 REPLIES 10
by
EE Community Support Team

Re: My phone keeps freezing and dropping my call

Good Afternoon @Mandy691

 

Welcome to the community.

 

Has this only started happening since the update?

 

What phone are you using?

 

Speak soon, Katie 🙂

 

by Mandy691 Investigator
Investigator

Re: My phone keeps freezing and dropping my call

No since I got it its iPhone 6

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by
EE Community Support Team

Re: My phone keeps freezing and dropping my call

Thank you for confirming this @Mandy691

 

Was this purchased directly with EE?

 

Are you finding its freezing when you're doing something specific for example taking photos, watching videos?

 

Katie 🙂

by Mandy691 Investigator
Investigator

Re: My phone keeps freezing and dropping my call

Yes it was
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by
EE Community Support Team

Re: My phone keeps freezing and dropping my call

Is it whilst doing something specific (like making a call) that it freezes and turns off, @Mandy691?

 

Chris

by Mandy691 Investigator
Investigator

Re: My phone keeps freezing and dropping my call

No if I'm on a call or facetime it drops the call

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by
EE Community Support Team

Re: My phone keeps freezing and dropping my call

OK thanks, @Mandy691.

 

I recommend backing everything up and restoring your phone.

 

Let us know if it happens after that.

 

Chris

by Mandy691 Investigator
Investigator

Re: My phone keeps freezing and dropping my call

I've done that already it still doing the same I've had nothing but hassle with it since I got it but I was told the the iPhone 4,5,6 and not getting the software up dates like the other new ones that are out

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by
EE Community Support Team

Re: My phone keeps freezing and dropping my call

I'd definitely suggest speaking to our technical support team in that case, @Mandy691.

 

Please come back and let us know what happens.

 

Chris

by Mandy691 Investigator
Investigator

Re: My phone keeps freezing and dropping my call

Ok thankyou for your help

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