by HayleyDavis01 Investigator
Investigator

My mobile data does not work when Off Wi-fi

Why is my mobile data not working?  Wi-fi is fine but for the last few days when not on Wi-fi and 4g should work it does not.

Wifi data is on! 

Phone been turned on and Off as well still no joy.

8 REPLIES 8
by Grand Master
Grand Master

Re: My mobile data does not work when Off Wi-fi

Hi, 

 

Are you in a 4G area?

 

Have you tried resetting your network settings ( settings - general - reset network settings) 

 

Thanks




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by
EE Employee

Re: My mobile data does not work when Off Wi-fi

Hi @HayleyDavis01 and welcome to the community.

 

Has the above advice helped at all?

 

Many thanks,

 

Lee

by HayleyDavis01 Investigator
Investigator

Re: My mobile data does not work when Off Wi-fi

No sorry it hasn’t and my personal hotspot just seems to be constantly loading! 

by
EE Employee

Re: My mobile data does not work when Off Wi-fi

by HayleyDavis01 Investigator
Investigator

Re: My mobile data does not work when Off Wi-fi

Nothing it tells me my mobile data could not be activated 

by Grand Master
Grand Master

Re: My mobile data does not work when Off Wi-fi

@HayleyDavis01  Navigate to Settings>Mobile data and is te toggle at the top switched on ?  It should be green.     And while your there are the other toggles on below for your apps ?   

by
EE Employee

Re: My mobile data does not work when Off Wi-fi

Hi @HayleyDavis01

 

i would recommend speaking to our technical support team if the further advice given by @Chris_B has not helped.

 

Many thanks,

 

Lee

by HayleyDavis01 Investigator
Investigator

Re: My mobile data does not work when Off Wi-fi

Yes thank you 

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