by SarahSW72 Investigator
Investigator

My iphone7 has died. Any suggestions?

My iPhone 7 seems to have died. There is only a white screen with the black apple symbol. I am not due an upgrade until next August. Any ideas?

10 REPLIES 10
by Star Contributor
Star Contributor

Re: My iphone7 has died. Any suggestions?

Hi @SarahSW72

 

If you can turn the phone off, do this then try holding the volume down button with the power button.  It should go into recovery mode, connect the lightening cable to your phone and computer.  If you have the option, chose to restore your phone. 

 

Thanks, 
Martyn

by SarahSW72 Investigator
Investigator

Re: My iphone7 has died. Any suggestions?

Thanks for the suggestion. However, I have already tried that. Despite the fact the phone needs charging at least daily, it still has power after 10 days later! None of the buttons are responding.

by Star Contributor
Star Contributor

Re: My iphone7 has died. Any suggestions?

Hi @SarahSW72

 

Your phone should still be in the 1 year warranty that apple provides.  I would sugget booking your phone in with them. 

 

https://www.apple.com/uk/retail/geniusbar/

 

Thanks, 
Martyn

by SarahSW72 Investigator
Investigator

Re: My iphone7 has died. Any suggestions?

Sadly not. The 12 month warranty expired in May.

by Star Contributor
Star Contributor

Re: My iphone7 has died. Any suggestions?

Hi @SarahSW72

 

If you have an iPhone 7, it should be in warranty until 12th September. If you got yours after September last year then your warranty should start from the date of your order. 

 

You should be about to check on the apple website by entering your phones serial number or Imei. These can be found in settings general about 

 

Thanks 

Martyn 

by SarahSW72 Investigator
Investigator

Re: My iphone7 has died. Any suggestions?

Oops! My mistake! It's a 6 not a 7 Smiley Frustrated

by Star Contributor
Star Contributor

Re: My iphone7 has died. Any suggestions?

Hi @SarahSW72

 

My troubleshooting was for an iPhone 7. 

 

Try this 

 

Hold the home button with the power button then turn it off. Release the buttons. Attempt to turn the phone on.  If it's no better turn it off again then hold the home button with the power button to enter recovery mode. Connect the cable to your phone and computer. In iTunes choose restore. 

 

Thanks 

Martyn 

by
EE Employee

Re: My iphone7 has died. Any suggestions?

Hi @SarahSW72 and welcome to the community.

 

Did the advice the has been given by @martyn413 help at all?

 

Many thanks,

 

Lee

by SarahSW72 Investigator
Investigator

Re: My iphone7 has died. Any suggestions?

We are in holiday at the moment and do not have access to a computer. We will try when we return on Sunday

by
EE Employee

Re: My iphone7 has died. Any suggestions?

Please let us know how you get on @SarahSW72

 

Many thanks,

 

Lee

Let's get started

Join the EE Community to ask, answer, learn and share.