by Lucymurley
Explorer

My iPhone XR will not turn on. It’s been on charge now all afternoon?

It turned itself off when it was still showing 20% charge.i left it to charge for over four hours now and still will not switch on. I’ve checked the charger etc, done a soft reset etc. No luck. The phone is about 8 months old and was a good as new handset. What do I do?

4 REPLIES 4
by Grand Master
Grand Master

Re: My iPhone XR will not turn on. It’s been on charge now all afternoon?

@Lucymurley   to force restart the device you need to do this.

 

  1. Quickly press and release the Volume Up button.
  2. Quickly press and release the Volume Down button.
  3. Press and hold the Side button until the Apple logo appears, then release the Side button.
by Lucymurley
Explorer

Re: My iPhone XR will not turn on. It’s been on charge now all afternoon?

Yeah tried that and doesn’t respond at all.

by Grand Master
Grand Master

Re: My iPhone XR will not turn on. It’s been on charge now all afternoon?

Hi @Lucymurley 

 

Make an appointment with your local Apple store and they will take a look.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by
EE Community Support Team

Re: My iPhone XR will not turn on. It’s been on charge now all afternoon?

Hi @Lucymurley.

 

Thanks for coming to the community.

 

If the force restart hasn't helped, I'd recommend reaching out to the Apple Community and see if there are any other tips and tricks that can be done in this situation.

 

Jon

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