13-05-2019 10:52 AM
My daughter has blocked her SIM card and phone but not remembering her Apple ID or security questions. Is there a way to unblock or reset all? I have tried connecting to iTunes but I am unable to pass the Apple ID part
13-05-2019 11:16 AM
@Gemma841 : You sure it is to do with the Apple ID & not just the wrong PIN code for the SIM? If it the latter, you can unlock the SIM with your PUK which you'll find in your MyEE under Manage Device.
13-05-2019 11:56 AM
If you mean the device password you’ll need to restore the device with iTunes. but you’ll need to know the password the iTunes account password first.
You please read THIS about how to restore the device to using recovery mode. You must reset the Apple ID account password first. If you can not do this then you’ll not be able to gain access to the iPhone.
The SIM card has nothing to do with her iTunes account and will
not be blocked because of not knowing the Apple ID.
Just to point out these are security measures to stop anyone gaining access to device that doesn’t own this device and no one here can reset anything to do with that device.
by gaborkovacs yesterday