by maxc01 Contributor
Contributor

My beats X headphones are not working

Hi,

 

I upgraded to the iPhone X in November andreceived the beats X free with the device, however one side of the earbuds does not work! Is it possible to get a replacement and how do I go about this?

Many thanks!

5 REPLIES 5
by Grand Master
Grand Master

Re: My beats X headphones are not working

@maxc01   That’s going depend on how long you’ve had the headphones for.   

by maxc01 Contributor
Contributor

Re: My beats X headphones are not working

I've had them for about 6 weeks! Does that help?

by Grand Master
Grand Master

Re: My beats X headphones are not working

@maxc01  And was they like this when you got them? 

 

 Give customer services a call they might be able to help you 

by maxc01 Contributor
Contributor

Re: My beats X headphones are not working

They were fine just about initially (I think) but one of the earbuds stopped working after just a couple of weeks so not ideal!

by
EE Community Support Team

Re: My beats X headphones are not working

Hello there @maxc01

 

Welcome back to the community.

 

Have you spoken to customer services at all?

 

Thanks, Leanne 🙂

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