by TC01 Investigator
Investigator

Making phone calls abroad.

I’m in France and I can’t phone my husband who is on same network. He can ring me and we can text each other. Any ideas?  

6 REPLIES 6
by
EE Community Support Team

Re: Making phone calls abroad.

Afternoon @TC01

 

Thanks for posting on the community.

 

Are you abroad and unable to make calls?

 

Or, are you in the UK and wanting to call abroad?

 

Thanks. Leanne 🙂

by TC01 Investigator
Investigator

Re: Making phone calls abroad.

I am in France and trying to make calls. Does my package allow for this. I’m sure I was able to Cary this task out last year in France. I can text and my husband can call me. I cannot call anyone. 

Thanks 

by
EE Community Support Team

Re: Making phone calls abroad.

Hello there @TC01

 

Thanks for the quick reply.

 

Are you with us on pay as you go or pay monthly?

 

Can you receive calls and texts?

 

What happens when you try and make a call?

 

Thanks, Leanne 🙂

by TC01 Investigator
Investigator

Re: Making phone calls abroad.

Hi there. I’m on pay monthly contract. 

 

I have used this phone before in France. 

 

if I try to make a call it just beeps and doesn’t connect. I can receive calls though and texts. 

 

Thanks 

by
EE Community Support Team

Re: Making phone calls abroad.

Hi @TC01,

 

I've sent you a private message.

 

Thanks Smiley Happy

 

James

by TC01 Investigator
Investigator

Re: Making phone calls abroad.

Yes please James 

 

name is Tracey

tel xxxxxxxxxxx

 

thanks you. 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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