by Sheila9 Investigator
Investigator

Lost phone

 
10 REPLIES
by Sheila9 Investigator
Investigator

How Can I block my lost phone when office is closed?

 
by Maestro
Maestro

Re: How Can I block my lost phone when office is closed?

@Sheila9 The lost / stolen department work 24/7 and you should still be able to get through to someone in that department even after the standard customer service closes.

by Sheila9 Investigator
Investigator

Re: How Can I block my lost phone when office is closed?

Yes that’s what I thought, but it’s closed 😭

by Sheila9 Investigator
Investigator

Re: How Can I block my lost phone when office is closed?

Yes that’s what I thought, but it’s closed

by Grand Master
Grand Master

Re: Lost phone

Report it to EE immediately on 07953 966 250 (at local rates) before you notch up charges. They should be open 24/7 & the menu system should offer "Report lost/stolen phone".

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: Lost phone

Hi @Sheila9

 

Thanks for coming to see us Smiley Happy

 

Have you followed the advice of @XRaySpeX and contacted us.

 

Thank you

 

Richard

 

Smiley Happy

by
EE Community Support Team

Re: How Can I block my lost phone when office is closed?

Good morning @Sheila9

 

Thanks for coming here Smiley Happy

 

I'm sorry to hear you had difficulty getting through.

 

Have you called today and managed to sort this out?

 

Richard

 

Smiley Happy

Highlighted
by Sheila9 Investigator
Investigator

Re: How Can I block my lost phone when office is closed?

In the end I got through last night. The first time I rung The automated service asked me to type in my mobile number which I did, then put me through to a line which told me the office was closed. I rung and tried again but pressed the option that I didn’t know why mobile number and got through straight away? Thanks for all your help anyway 

by Grand Master
Grand Master

Re: How Can I block my lost phone when office is closed?

Thanks! You're welcome Smiley Happy! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: How Can I block my lost phone when office is closed?

I'm pleased you got through to the right place in the end @Sheila9

 

Cheers

 

Richard

 

Smiley Happy

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