by Kellala Investigator
Investigator

Locked iphone 6S

Got a complete mare going on.

Wife bought a iphone 6S in Carphone Warehouse on EE, Previously on O2 with a 5S which was traded in.

Prior to getting the number ported she put her old O2 sim in the new phone which (unknowingly) locked it to the O2 network.

Now the number ported which closes the O2 account; tried EE sim and we learned that the phone is locked.

So called EE initially, cant do anything, tried Apple cant do anything. Tried O2 and initially helpful but now saying cannot unlock a phone not registered to an O2 account.

So got an EE sim contract phone locked to O2. 

Any suggestions apart from pay to get it unlocked? 

5 REPLIES 5
by
EE Employee

Re: Locked iphone 6S

Welcome to the Community @Kellala

 

I know the situation is a bit of a nightmare.

 

I will look into this a little bit further for you to see what I can do for you

 

Will be in touch ASAP

 

Lee

by Grand Master
Grand Master

Re: Locked iphone 6S

Only O2 can unlock it as it's locked to them. EE can unlock its phones even after a/c closed & no. moved, so why can't O2?

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by Kellala Investigator
Investigator

Re: Locked iphone 6S

Thanks Lee

 

by Kellala Investigator
Investigator

Re: Locked iphone 6S

XRaySpeX
Wish I could answer why O2 cant do it, initially they said they would do it but after 5 days of waiting I went back to them and got the "can only unlock a phone attached to an account" story
by Legend
Legend

Re: Locked iphone 6S


@Kellala wrote:
XRaySpeX
Wish I could answer whyO2 cant do it, initially they said they would do it but after 5 days of waiting I went back to them and got the "can only unlock a phone attached to an account" story

Hi, 

 

02 unlocking process is here: http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network

 

The issue you have is you got the phone from CPW as these are not unlocked phones unlike those from Apple direct. The above link provides more information on unlocking your phone. 

 

Thanks, 




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