by Merlin_17 Investigator
Investigator

Large screen access for BT sport

I have recently upgraded and have now got BT sport large screen access. However, I can not cast it to my TV from my phone.

My phone is iphone 11pro max, TV is LG.

I have tried to screen mirror it through my apple TV, but this didn't work.

I have tried downloaded the BT sport app on my PS4, and it says I do not have access.

 

Please can someone help?

 

Thanks

11 REPLIES 11
by Grand Master
Grand Master

Re: Large screen access for BT sport

@Merlin_17  you can install the BT app on the Apple TV. 

by
EE Community Support Team

Re: Large screen access for BT sport

Hi @Merlin_17

 

Welcome to the community.

 

What happens when you try to cast from your phone?

 

Chris

by Merlin_17 Investigator
Investigator

Re: Large screen access for BT sport

No I can’t, as I think the Apple TV is too old as it doesn’t have the App Store!? 

by Merlin_17 Investigator
Investigator

Re: Large screen access for BT sport

A message comes up on the TV that says sorry....... (I can’t remember the rest of the message). I get the sound coming through the TV but no picture. 

by Grand Master
Grand Master

Re: Large screen access for BT sport

@Merlin_17   With you saying that it doesn’t sound like large screen access hasn’t been added to your account.  I would call customer services about this.    

 

When you don’t have large screen access all you get is sound coming from the TV and not the picture. 

by Goldstar270876 Investigator
Investigator

Re: Large screen access for BT sport

Hi, I'm getting the same thing. iPhone 11 Pro, 2019 Samsung TV with Apple TV (built in)... Tried casting and only get the audio. I've downloaded the app on the TV and it says no. Downloaded app on my son's xBox and it says no...

 

Have got Large screen access on my account... really frustrated!

by Grand Master
Grand Master

Re: Large screen access for BT sport

@Goldstar270876   You need to call customer services so they can reapply it.  

by Goldstar270876 Investigator
Investigator

Re: Large screen access for BT sport

I've spoken with customer services twice now and there isn't a solution from them.

by Grand Master
Grand Master

Re: Large screen access for BT sport

@Goldstar270876   Did they reapply it.  As this has happened before and only when it’s been reapplied it has worked. 

by Goldstar270876 Investigator
Investigator

Re: Large screen access for BT sport

Re-Apply the bolt on...? Not sure... I'll try one last time.

Highlighted
by Merlin_17 Investigator
Investigator

Re: Large screen access for BT sport

I phoned BT sport up and they transferred me to someone who changed my access from the old account to the new large screen access. I would recommend trying this.

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