24-10-2019 01:50 PM
I have recently upgraded and have now got BT sport large screen access. However, I can not cast it to my TV from my phone.
My phone is iphone 11pro max, TV is LG.
I have tried to screen mirror it through my apple TV, but this didn't work.
I have tried downloaded the BT sport app on my PS4, and it says I do not have access.
Please can someone help?
24-10-2019 10:32 PM
A message comes up on the TV that says sorry....... (I can’t remember the rest of the message). I get the sound coming through the TV but no picture.
25-10-2019 08:23 AM
@Merlin_17 With you saying that it doesn’t sound like large screen access hasn’t been added to your account. I would call customer services about this.
When you don’t have large screen access all you get is sound coming from the TV and not the picture.
04-12-2019 12:32 PM
Hi, I'm getting the same thing. iPhone 11 Pro, 2019 Samsung TV with Apple TV (built in)... Tried casting and only get the audio. I've downloaded the app on the TV and it says no. Downloaded app on my son's xBox and it says no...
Have got Large screen access on my account... really frustrated!
04-12-2019 01:56 PM
@Goldstar270876 You need to call customer services so they can reapply it.
04-12-2019 01:59 PM
@Goldstar270876 Did they reapply it. As this has happened before and only when it’s been reapplied it has worked.
04-12-2019 09:09 PM