19-04-2019 01:38 PM
I purchased a new Apple Watch 4 with cellular from Apple. I have paired the watch successfully with my iPhone, but whenever I try and set up data, I get a server time out.
I have ensured that that I set it up using 4G and have paired it a couple of times now, setting it up as a new watch.
I have done online chat and also spoken to 150, no answer and I just get passed from pillar to post!
Annoyingly if I am on WiFi, I get the EE login page, but obviously no data plans, turn WiFi off and it just won’t connect even with a decent signal!
Any help would be appreciated!
24-04-2019 08:11 AM
My phone is showing 3 out of 4 bars for 4G, so there should have been no reason for it not to work.
I did end up going through on WiFi (accidentally, as I was turning it on and off so much whilst doing the watch as a new setup). This added 1GB to my main account as I added a 2nd line, but in the MyEE app, there is no data allowance showing against the watch. I believe I get 10GB of data on the watch and it uses the minutes and text from my main phone account?
Should I see no details in the MyEE app?
24-04-2019 08:52 AM
When there is an active plan, on the watch, it should show up in the My EE app.
I'll provide some screenshots below, explaining how to see it.
1: Once in the app touch the three horizontal lines at the top left of the app.
2: On the left handside of the app, touch the little V symbol. If you don't see the little V symbol, it means that there is only one plan on your EE account.
3: You should now be able to see the Apple Watch data plan, if there is one active on your account.