Make your house a smart home - with help from EE
Highlighted
by Dudleynau Investigator
Investigator

Iphone text not delivered australia

Just arrived in Perth Australia, using Iphone5s, on Optus network. Got a Max plan but whilst I can receive texts I cannot send texts. Calls work ok as does Internet. Tried network reset but no change.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Iphone text not delivered australia

I see @Dudleynau

 

I have sent you a private message on here to get some details.

 

Thanks, Leanne.

9 REPLIES
by
EE Community Support Team

Re: Iphone text not delivered australia

Morning @Dudleynau

 

Thanks for posting on the community.

 

Can you make calls?

 

Are you sending texts on iMessage?

 

Hope your having an amazing time Smiley Happy

by Dudleynau Investigator
Investigator

Re: Iphone text not delivered australia

Ho, yes i can make calls to the Australian number I tried to text. Imessage is set but I tried turning it off and still a problem.

by
EE Community Support Team

Re: Iphone text not delivered australia

Hi @Dudleynau

 

Thanks for coming back to me.

 

Can you send texts to other numbers?

 

Is this showing as sent from your phone?

 

Thanks, Leanne Smiley Happy

by Dudleynau Investigator
Investigator

Re: Iphone text not delivered australia

Hi, tried sending text to UK and Australian numbers,  none work, all show as Not Delivered. Given calls work is there a setting somewhere that prevents text working overseas?

by
EE Community Support Team

Re: Iphone text not delivered australia

Hi @Dudleynau

 

If calls are working texts should be as well for you.

 

Can you try and manually select another network and see if this works?

 

On the iPhone go toSettings > Carrier > Toggle Automatic OFF

 

Let me know how you get on Smiley Happy

by Dudleynau Investigator
Investigator

Re: Iphone text not delivered australia

Hi, tried this but the only carrier that works is Optus, others such as Vodaphone and Telstra  show Sos Only so no good

by
EE Community Support Team
Solution

Re: Iphone text not delivered australia

I see @Dudleynau

 

I have sent you a private message on here to get some details.

 

Thanks, Leanne.

by Dudleynau Investigator
Investigator

Re: Iphone text not delivered australia

Solved via call to Ee tech support, who altered the setting that allows overseas & premium calls. Once this was set texts worked as expected.

by
EE Community Support Team

Re: Iphone text not delivered australia

Fabulous news @Dudleynau

 

I'm pleased you got sorted out.

 

Cheers

 

Richard

 

Smiley Happy

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions