by Bethan_Thomas Investigator
Investigator

Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Data enabled, insta looks like it should be fine but it will not work without WiFi...any help? I’ve reinstalled...

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Good Morning @Bethan_Thomas

 

Thanks for coming to the community.

 

Can you check your content lock settings and see what this is set as within your My EE account.

 

Once logged in select Menu > Manage Device > Content Lock

 

Is this showing as off?

 

Leanne.

5 REPLIES 5
by Grand Master
Grand Master

Re: Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Hi @Bethan_Thomas

 

Are you PAYG or pay monthly contract?

 

Thanks




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by Bethan_Thomas Investigator
Investigator

Re: Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Pay monthyli

by
EE Community Support Team
Solution

Re: Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Good Morning @Bethan_Thomas

 

Thanks for coming to the community.

 

Can you check your content lock settings and see what this is set as within your My EE account.

 

Once logged in select Menu > Manage Device > Content Lock

 

Is this showing as off?

 

Leanne.

by Bethan_Thomas Investigator
Investigator

Re: Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Thanks Leanne! Have changed and all fixed!

by
EE Community Support Team

Re: Iphone not working on 4G with data enabled on brand new iPhone 7 plus

Great news @Bethan_Thomas

 

Have a lovely Christmas if we don't see you on community before then 🙂

 

Leanne.

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