by AMcK
Explorer

Iphone 8 I can only download pictures on WhatsApp on wifi not mobile data

When using Whatsapp I am unable to download pictures unless I am connected to WIFI. I recently updated phone from Iphone 7 to 8 when the problem started. I have the same phone number ans sim and have tried all of the obvious suggested problems. I can't check my APN on EE?

 

Any ideas other than to phone EE?

3 REPLIES 3
by Grand Master
Grand Master

Re: Iphone 8 I can only download pictures on WhatsApp on wifi not mobile data

@AMcK  Open what’s app and go to settings in that app and make sure you’ve enabled cellular and WiFi.  

by AMcK
Explorer

Re: Iphone 8 I can only download pictures on WhatsApp on wifi not mobile data

TY Chris for taking the time to respond. I have tried all of the obvious fixes to no avail. I expect it’s an EE issue.

Andy
by
EE Community Support Team

Re: Iphone 8 I can only download pictures on WhatsApp on wifi not mobile data

Good Morning @AMcK

 

How long has this been happening?

 

Is your WhatsApp on the latest version?

 

Thanks, Katie 🙂

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