by Monday2000 Investigator
Investigator

Inconsistently getting could not activate data network on 2 phones

Hi, I keep inconsistently getting the message could not activate data network. It works fine again when I restart the phone but as you can imagine it’s really annoying to have to do that! I’ve just upgraded and it was happening on my phone before that too. I’ve had a different SIM card for the new phone and no problems with my account for data. I’m in an area that has 4G... can anyone help?!

11 REPLIES 11
by
EE Community Support Team

Re: Inconsistently getting could not activate data network on 2 phones

Hi @Monday2000,

 

Welcome to the EE Community.

 

Do you only see this issue in one location or can it happen anywhere?

 

Thanks

 

James

by Monday2000 Investigator
Investigator

Re: Inconsistently getting could not activate data network on 2 phones

Hi James, 

 

So far it looks like it’s when I’ve left home and I’ve transitioned from WiFi to 4G. If I turn it off and turn it on again it’s fine, but I don’t understand why it keeps doing it?

by
EE Community Support Team

Re: Inconsistently getting could not activate data network on 2 phones

Thanks for your reply @Monday2000

 

What type of phone are you using?

 

Does the Network Status Checker show any problems in your area?

 

James

 

 

by Monday2000 Investigator
Investigator

Re: Inconsistently getting could not activate data network on 2 phones

I’m using iPhone 6S Plus currently and before that I was using iPhone 6 with the same problem. I had a new SIM card when I upgraded too. 

by
EE Community Support Team

Re: Inconsistently getting could not activate data network on 2 phones

by Monday2000 Investigator
Investigator

Re: Inconsistently getting could not activate data network on 2 phones

No... but when I turn my phone off and on again it’s fine 

by
EE Community Support Team

Re: Inconsistently getting could not activate data network on 2 phones

Have you tried resetting your network settings @Monday2000?

 

You can do this by going to Settings>General>Reset>Reset Network Settings. Please note that this will delete any saved WiFi passwords.

 

James

 

 

by Monday2000 Investigator
Investigator

Re: Inconsistently getting could not activate data network on 2 phones

I’ve just tried that now... it’s definitely happening when I move from WiFi to 4G as if it’s not recognising that I’ve got 4G it that makes sense. Ill see if the reset has made a difference Smiley Happy

by
EE Community Support Team

Re: Inconsistently getting could not activate data network on 2 phones

Thanks @Monday2000

 

Speak soon. Smiley Happy

 

James

by Monday2000 Investigator
Investigator

Re: Inconsistently getting could not activate data network on 2 phones

It was fine all last night and it’s just fine if again this morning 😔 it’s definitely something to do with then it loses WiFi and tries to use 4G. 

by
EE Community Support Team

Re: Inconsistently getting could not activate data network on 2 phones

Thanks for the update @Monday2000

 

If it continues to be a problem, please get in touch so our Tech Gurus can help.

 

James

 

 

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