07-02-2019 11:34 PM
All incoming calls are classed as ‘unknown’, whether the number is saved or not
07-02-2019 11:48 PM
WEll, the callers could be withholding their nos, unlikely as this is.
08-02-2019 09:10 AM
Hi @Sharmake18,
Welcome to the EE Community.
That's a good suggestion from @XRaySpeX, it's worth checking the callers are not withholding their numbers.
Have you had your EE phone/SIM for a while or are you a new customer?
Thanks
James
23-03-2021 12:34 PM
I have having this same issue, the numbers are not withheld (family friends etc) that previously worked, and now do not. It’s becoming an issue as people assume you know who it is with ID.
Researching it in the internet indicate it being a network, and not a device issue. Both the phone and contract are the same length roughly 18month old
any solutions?
23-03-2021 01:58 PM
Hi @Unelkown2
Thanks for coming to the community.
What device are you using?
Is this happening on all calls?
Thanks 🙂
Leanne.
23-03-2021 02:30 PM
Hello Leanne,
im using an iPhone 7, this wasn’t an issue until very recent.
Yes, it’s on all calls.
thanks, Dom
23-03-2021 03:02 PM
Hi @Unelkown2
Is your software up to date?
Are you able to try SIM card in another phone to see if the same happens?
Thanks 🙂
Leanne.
24-03-2021 05:33 PM
The phone system is up to date. And the issue persists in another phone
24-03-2021 06:21 PM
Hi @Unelkown2,
Thanks for getting back to us,
I would recommend giving our Technical Team a call to look into this if the issue is following the SIM card.
Alex 🙂